Position Overview
We are seeking motivated and customer-focused L1 IT Support Specialists to join our dynamic team across Austria. The ideal candidate will serve as the first point of contact for technical issues, providing efficient resolutions while ensuring excellent customer satisfaction.
Responsibilities
* Provide technical support for PCs, operating systems, printers, copiers, telephones, LAN, and WLAN networks.
* Act as the first point of contact for internal customers, addressing hardware, software, and IT concerns.
* Diagnose and resolve issues efficiently while maintaining a high level of customer satisfaction.
* Install and configure operating systems and applications through software distribution systems or manual installation.
* Use Active Directory and Intune/Azure to design, deploy, and implement group policies for Microsoft client systems.
* Troubleshoot technical issues related to Windows, network security, and system integrations.
* Handle Outlook and mailbox-related issues.
* Support network connectivity troubleshooting for LAN and WLAN environments.
* Provide end-user training and create documentation for IT processes when necessary.
* Contribute to the maintenance and improvement of IT systems and operations.
Qualifications
* Strong knowledge of Windows operating systems and networking concepts (LAN, WLAN, TCP/IP).
* Proficiency with Active Directory, group policy management, and Intune/Azure for device and policy management.
* Familiarity with hardware troubleshooting for PCs, printers, and other peripherals.
* Excellent problem‑solving skills and the ability to work under pressure.
* Strong communication and interpersonal skills to effectively support diverse teams.
* Ability to manage time efficiently while handling multiple tasks.
* Ability to walk customers through installing applications and computer peripherals.
* Skill in asking targeted questions to diagnose problems and conducting remote troubleshooting.
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