Data Center Technical Support Engineering Operations Technician, ZHY - DCEO
Amazon Web Services Infrastructure Services team provides comprehensive technical support throughout the design, planning, delivery, and operation of Amazon Web Services infrastructure. We support data centers and the servers, storage, networking, power, and cooling equipment that ensure the customers of Amazon Web Services have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations technical support managers, and other vital roles. You’ll collaborate with people across Amazon and our operating partners to help Amazon Web Services deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for the customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Data Center Technical Support Engineering Operations Technician (EOT) will assist with operating and maintaining all electrical, mechanical, and fire/life safety equipment within the data center. The EOT serves as a technical resource to support operated data centers. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime. EOTs are also tasked with driving innovation while reducing operational costs in the facilities. They are the frontline technical support responders for electrical and mechanical equipment troubleshooting and operations. These include, but are not limited to, stand-by diesel generators, switchgear, UPSs, PDU, AHU, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems.
Key job responsibilities
1. Support maintenance of mechanical and electrical equipment
2. Assist root cause analysis of equipment failures
3. Ensure all safety procedures are adhered to while performing work
4. Support daily operational readings of all mechanical and electrical equipment
5. Work a 12-hour shift to support 24/7 operations (rotating 3 to 4 day work weeks)
Physical Requirements
All physical requirements are expected with reasonable accommodations:
* Walk job sites in uneven terrain
* Work at heights and from ladders
* Regularly lift and/or move up to 49 pounds unassisted and participate in group lifts for 50 pounds or more
* Coordinate body movements when using tools or equipment
* Reach and stretch to position equipment and fixtures while maintaining balance
* Bend or twist into unusual positions while working
* Perform physical tasks all day without becoming overly tired
* Perform extended site rounds, including long distances of walking and time away from a desk
* Use hands to manipulate small wires and objects
* Push or pull heavy objects into position
* Work in a noisy environment
* Work at depths, such as under raised floors
* Travel to multiple site locations (less than 25%)
About the team
Amazon Web Services values diverse experiences. Even if you do not meet all the qualifications listed, we encourage you to apply. If your career is just starting, non-traditional, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Web Services?
Amazon Web Services is the world’s most comprehensive cloud platform, pioneering cloud computing with a broad suite of products trusted by startups and Global 500 companies alike.
Inclusive Team Culture
Our affinity groups promote inclusion and empower our people to celebrate what makes them unique. Our culture fosters innovation through bold ideas, diverse perspectives, and passionate voices.
Mentorship & Career Growth
We offer knowledge-sharing, mentorship, and career development resources to help you grow professionally.
Work/Life Balance
We value work-life harmony and offer flexibility to support your success at work and home.
Qualifications
* Knowledge of key electrical competencies and theory
* Knowledge of mechanical room infrastructure such as chillers, cooler units, and fan controls
* At least 1 year of operations and on-call support for data center facilities, mission-critical plants, or production facilities
If you need workplace accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations or contact your Recruiting Partner.
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