Personnel Area: Customer Services
Branch: Library and Customer Services
Salary Range: Band 6 $116,089- $128,453+ Superannuation (Remuneration stated is for the full-time positions)
Work type: Temporary Full-time
Duration: Up to 12 months
Location: Brisbane Square
Our Business
Brisbane City Council’s Library Services deliver high-quality, inclusive, and innovative services to the people of Brisbane, with a strong focus on lifelong learning, digital inclusion, and community engagement. Within this, the Business Solutions team plays a vital role in ensuring our library network is supported by reliable, user-friendly, and future-ready technology. We manage systems, data, and digital experiences across branches, working closely with internal teams and external providers to deliver seamless services. Our team fosters a culture of collaboration, continuous improvement, and customer focus, helping library staff and customers get the most out of our digital tools.
The Role
As the Systems Coordinator – CXT within the Business Solutions team, you’ll play a key role in managing and supporting the technology that underpins Brisbane’s public libraries. You’ll provide expert advice on systems such as the Library Management System (LMS), BNELibraries app, radio frequency identification (RFID), and other digital tools, ensuring they are maintained, supported, and aligned with operational needs. This position is suited to someone with a strong background in library services and technology, who understands the unique needs of library staff and customers.
This role involves close collaboration with branch staff, Council service providers, and external vendors to deliver seamless technology experiences. You’ll lead and support specialised projects, contribute to system upgrades and refurbishments, and help shape the future of library technology. Your ability to manage change, communicate effectively, and build strong partnerships will be essential to your success.
You’ll also be responsible for analysing data, producing reports, and ensuring compliance with Council policies and procedures. This is a strategic and hands‑on role for someone who thrives in a fast‑paced, multi‑location environment and is passionate about delivering world‑class library services through technology.
To be successful you will have:
* Extensive knowledge of library operations and experience in large‑scale, decentralised environments.
* Proven ability to lead and implement technology solutions including LMS, app development and RFID.
* Strong project management and change management skills across multiple locations.
* Excellent communication and stakeholder engagement skills, including vendor liaison.
* Ability to analyse data, produce reports, and advise on technology trends and performance.
* Experience supporting library refurbishments and new technology rollouts.
* A collaborative mindset and commitment to performance excellence.
* Desirable: A degree in library and information management.
Benefits of working for Council include:
* Flexible working hours, and flexible arrangements
* Free gym and wellness centre
* Award winning superannuation fund
* Generous leave provisions
* Competitive salary.
How to apply: Click on the ‘I’m interested’ button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.
This role may require a Criminal History Check to assess your ability to perform the genuine occupational requirements of the role.
For more information: Please call Emily Pickford on 07 3178 2794.
People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment processor working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.
Application Closing Date: Monday 8 December 2025 at 11:55pm AEST.
Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.
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