In order to strengthen our IT team in one of our locations, we are looking for a
IT Service Coordinator (m/f/d)
YOU WILL.
Main tasks
* Managing the service desk, including handling incoming service requests and ensuring that they are assigned to the appropriate team for resolution
* Monitoring service levels and ensuring that they are consistently met or exceeded
* Coordinating the delivery of IT services, including scheduling and prioritizing work, and communicating with stakeholders
* Developing and maintaining service-related documents
* Monitoring and reporting on service performance, including identifying trends and areas for improvement
* Collaborating with other teams, such as the Division CPMS team and the Holding IT teams, to ensure that IT services are delivered in a coordinated and efficient manner
* Contribute to our continuous improvement culture striving for excellence in each area
Requirements
* University degree in IT, Business, or related field
* Fluent in English (written and spoken), German or other CEE language is an advantage
* Good understanding of IT processes (ITIL knowledge preferred)
* Strong communication and customer service skills
* Solid organizational and coordination abilitiesHands-on experience with MS Office and IT service management / ticketing tools
* Problem-solving mindset and ability to work independently as well as in a team
WE WILL.
We offer you
* Work as a valuable part of a dynamically, internationally growing corporation with a focus on sustainability and social commitment
* Your new job in a healthy and future-orientated Austrian family-business is varied and exciting
* We live circularity: people, performance and responsibility are our core values
* Enjoy a collegial working atmosphere within a motivated team
Depending on your specific qualification and professional experience, we offer you an annual gross salary starting at € 50.000,-.
If you are interested in bringing your expertise to an attractive international organization, we look forward to your application.
If you want to make a difference, be different. We will.
Check out more on our website
Date: 22 Sept 2025
Division: Packaging
Company: Mosburger GmbH
Location:Wien, AT, 1230
Job category: IT
Level of Experience: Mid-Career
Required travel: 0 - 20%
Employment type: Full-time