Swisslog is a world‑leading robotics company that harnesses technology to shape the future of intralogistics. Our teams are at the heart of driving performance and efficiency for customers worldwide.
Responsibilities
* Own incidents escalated to you—triage, resolve and drive to closure within the agreed SLA terms.
* Lead root cause analysis and develop corrective/preventive actions.
* Perform log and trace analysis to identify issues.
* Deliver hotfixes/patches and coordinate communication and rollout.
* Debug and modify Beckhoff PLC code for light goods products, and depending on background, for pallet products.
* Analyze and optimize control logic, interlocks, error handling, and recovery sequences.
* Participate in control software projects (development, realization, or modernization).
Cross Functional Collaboration
* Act as technical liaison with Controls Engineering and Quality to prioritize defect backlogs and fixes/patches and to prepare CSI related to your expertise.
* Support go‑lives and major upgrades; advise on cutover plans and rollback strategies.
Minimum Qualifications
* Degree in Electrical/Automation Engineering, Mechatronics, or equivalent knowledge gained through other means.
* 3+ years in industrial automation/controls with direct PLC programming/debugging experience.
* Knowledge in Beckhoff TwinCAT programming, preferably at developer level.
* Experience with Swisslog Cyclone Carrier, Tornado, QuickMove.
* Strong understanding of industrial safety and operational practices.
* Understanding of material handling systems (shuttle systems, conveyors, lifts, cranes, etc.).
Desired Qualifications (but not mandatory)
* Experience or familiarity with pallet products (Vectura, PowerStore, ProMove).
* Familiarity with WMS architectures and warehouse/product integration.
Core Competencies
* Deep debugging: systematic, hypothesis‑driven approach; comfortable in live production environments.
* Systems thinking: understands interplay between PLC, drives, field devices, WCS/WMS, networks, and safety.
* Communication: clear incident updates, high‑quality RCAs, and actionable documentation.
* Customer focus: strong sense of urgency combined with a pragmatic and rational approach.
* Ownership: end‑to‑end accountability—from triage to verified fix and lessons learned.
Working Conditions
* Mainly office hours with up to two days per week working from home.
* On‑call rotation for 24/7 support as part of your work tasks.
* Occasional travel to customer sites for escalations and go‑lives, depending on interest and capability.
* Work in operational warehouse environments with strict adherence to PPE and LOTO procedures.
A gross monthly salary of €4.800 is offered, with potential for overpayment depending on professional experience and qualifications.
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