Suntory Oceania – Head of IT Infrastructure
Craft your future with Suntory Oceania, a new $3bn multi‑beverage partnership between Suntory Global Spirits and Suntory Beverage & Food. The partnership is powered by two manufacturing sites, five distribution centres and more than 1,500 Suntorians across Australia and New Zealand, and includes an award‑winning portfolio of over 40 brands, including Jim Beam®, Maker’s Mark® Bourbon, Hibiki® Japanese Whisky and V Energy.
Opportunity
We’re looking for a Head of IT Infrastructure to join our Digital & IT Leadership Team and play a critical role in enabling the business through resilient, secure and customer‑focused technology services.
Roles and Responsibilities
Reporting to the Digital & IT Director, Oceania, you will have end‑to‑end accountability for IT infrastructure, service delivery and digital workplace services across Australia and New Zealand.
Lead a team responsible for core infrastructure (networks, servers, end‑user computing)
Service delivery and customer success
Cyber security infrastructure
Digital Workplace services such as end‑user devices, productivity tools, knowledge management, identity and collaboration platforms
What you’ll do
Infrastructure & Operations: Own and operate the enterprise infrastructure estate across offices, distribution centres, manufacturing (OT) environments and third‑party data centres in AU & NZ, delivering initiatives aligned to global and regional roadmaps while ensuring technology enables critical business operations.
Service Delivery & Customer Success: Lead service desk and customer success functions against agreed SLAs, driving incident and problem management and continuous improvement to lift service reliability, performance and customer experience.
Digital Workplace Product Ownership: Act as product owner for Digital Workplace services, partnering with solution owners to deliver roadmap initiatives that enhance productivity, collaboration and employee experience.
Supplier & Financial Management: Manage strategic vendors and partners, oversee performance, security and value delivery, while owning an operational budget of approximately $4m and building strong, long‑term supplier relationships.
Leadership: Lead and develop a high‑performing infrastructure team, represent Infrastructure on the Digital & IT Leadership Team, contribute to global standards and ways of working, and build a proactive, engaged and future‑ready team with clear succession plans.
Ingredients for Success
Proven people leadership capability in complex, matrixed environments.
Deep, current knowledge of IT infrastructure and architecture.
Strong operational management experience with exposure to DevOps and agile ways of working.
Ability to translate complex technical topics for senior leaders and non‑technical stakeholders.
Experience leading transformation and continuous improvement initiatives.
Background working in medium to large, multinational organisations.
Product lifecycle management capability and a strong understanding of modern IT trends.
Broad technology industry experience.
Experience working with global teams across regions and time zones.
Infrastructure modernisation or transformation experience.
Program management exposure and ITIL certification.
What’s in it for you?
Grow your career; promotion from within and global learning opportunities.
Quarterly product allowance to spend at staff shop.
Drive transformation and innovation in a future‑fit operating model.
Generous incentive program for permanent employees.
Inclusive parental leave policy for primary and secondary caregivers.
Birthday leave—day off to celebrate your birthday.
Gradual return to work after parental leave.
Work in a culture that values diversity, collaboration and growth.
Flexible working—flexible hours and hybrid working.
Volunteer leave to give back to communities.
DEI Commitment
At Suntory, we recognise that diverse knowledge, perspectives and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, colour, religion, gender identity or expression, sexual orientation, age or any other protected characteristic.
Our recruitment and selection processes highlight Suntory’s value proposition while allowing candidates to share their unique skills and experiences. We endeavour to make our interview process as inclusive as possible and offer reasonable accommodations as needed.
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