International Field Service Representative - Europe
Silvus Technologies is seeking an International Field Service Representative (IFSR) to work closely with the international Silvus team to provide customers with tailored solutions. This role participates in technical demonstrations, support, and sales of Silvus family of advanced multi-antenna MIMO radio and mesh networking solutions. This position reports to the Senior Sales Engineer and is 100% remote. Candidates must be based in Europe to be eligible for remote work.
Role and responsibilities
* Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc.
* Become an expert on the operation and application of Silvus radios and networking solutions and their advantages over competing technologies.
* Prepare and conduct product demonstrations for customer visits and equipment evaluations.
* Visit customer sites to provide technical support and deliver training.
* Troubleshoot failures and abnormal situations in the field.
* Collect and analyze field failures and provide feedback to the development team.
* Assist Design Engineers in reproducing and troubleshooting problems.
* Travel up to 75% of the time and work on-site at customer locations.
Required qualifications
* Completion of secondary education (GCSEs or equivalent; High School Diploma or GED) is required.
* Minimum 1 year of experience as a Field Service Representative or equivalent.
* Minimum 1 year in, or supporting, the Ministry of Defense tactical communications with a focus on data networks and radios.
* Proficiency with TCP/IP protocol and networking.
* Basic proficiency in English (reading and writing).
* Excellent organizational skills and attention to detail.
* Must be based in Europe.
* Willingness to travel to potential conflict areas in support of radios.
* All employment is contingent upon successful clearance of a background check.
Preferred knowledge, skills and abilities
* Proficiency with radio frequency instruments such as signal generators and spectrum analyzers.
* Experience with operating and testing IP radios/modems.
* Knowledge of wireless communication systems, radio frequency signal propagation, and digital communication technologies.
* Proficiency with programming languages such as C/C++.
* Familiarity with Linux.
* Preferred Military background.
Working conditions
* Trade shows and outdoor demonstrations.
* Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field.
* Lift equipment up to 50 lbs for setup of demonstrations and testing.
Compensation
The pay range is NOT a guarantee. It is based on market research and peer data and will vary depending on the candidate's experience and qualifications. US Pay Range: $70,000—$80,000 USD.
Note: As a U.S. Federal Contractor, Silvus Technologies requires that all candidates being considered for employment for any position MUST be a U.S. Person (permanent resident or citizen). This generally does not apply to international positions; exceptions will be noted in the Required Qualifications.
All employment is contingent upon the successful clearance of a background check. Silvus is an equal-opportunity employer and we value diversity. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, disability, or any other status protected by applicable laws. Reasonable accommodations are provided for applicants with disabilities. Please contact us to request accommodation.
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