Provide Level 2 technical support for Microsoft 365, Azure, Active Directory, AWS (EC2), and 3CX phone systems.
Deploy, configure, and troubleshoot hardware (PCs, laptops, network devices) and software (M365, cloud tools, VoIP, security solutions).
Manage cPanel, website hosting, domains, and DNS configurations.
Perform basic networking tasks, including troubleshooting routers, switches, VPNs, and firewalls.
Coordinate multi-site IT operations and support.
Handle IT requests from multiple locations, ensuring quick and effective resolution.
Visit different sites to provide on-site support and manage deployments.
Collaborate with vendors, third-party providers, and internal teams to troubleshoot and resolve technical issues.
Monitor and handle IT security incidents, access controls, and system monitoring.
Implement security best practices for endpoint devices, cloud environments, and network infrastructure.
Manage IT projects and tasks using tools like Asana or similar.
Work on multiple IT projects simultaneously, ensuring timely completion.
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Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as an Information Technology Support Role?
* Do you have professional experience troubleshooting and repairing hardware issues on PC and laptops?
* How much notice are you required to give your current employer?
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