As an IT Service Engineer in the telecommunications sector, you will work independently for an innovative software company based in Tyrol. In this role, you will be responsible for the seamless installation and configuration of our call center and mediation applications for our enterprise clients. Your day-to-day responsibilities will involve a combination of office work, remote tasks, and occasional on-site client visits.
In addition to technical implementation, your responsibilities include leading client workshops, coordinating with internal teams, partner companies, and customers, as well as preparing comprehensive technical documentation.
Key Responsibilities:
1. Installation and maintenance of our software solutions at client sites
2. Conducting client training sessions (on-site and at our training center)
3. Customizing and configuring software installations to meet client needs
4. Providing software support to clients
5. Offering technical assistance to the sales team
6. Planning and implementation of modern AI assistant solution together with the customer
Your Profile
We are looking for someone who can take ownership of their responsibilities, contribute proactively to our projects, and demonstrate their expertise.
To succeed in this role, you should have the following qualifications:
1. Educational background in IT or telecommunications (HTL or a university degree preferred)
2. or equivalent professional experience
3. Strong knowledge in telecommunications or networking technologies
4. Willingness to travel occasionally for short business trips
5. Excellent communication skills in both German and English
Why Join Us?
We offer a dynamic and flexible working environment where you can shape your role and take advantage of cutting-edge technologies. You will benefit from top-of-the-line equipment, a personalized onboarding process, and the opportunity to work in an international setting.
Get to know us!
Do you have any questions? Give us a call and or meet us live on MS Teams.
You are always welcome to join our MS Teams ‘samwin Insight’ group. Whether you're a night owl or an early bird, we'll answer your questions about our job, give you exclusive insights into our work and help you find your way with us.
Applying made easy!
Don't have a suitable CV or want to write a detailed letter of motivation? Just send us a quick email to jobs@telecomsoftware.com and tell us in 2 sentences who you are and why you want to work for us.
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