Job Description
IT Support Specialist
This is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
Day-to-Day Responsibilities
* Hardware Setup and Installation: You are responsible for installing new workstation computers and printers, ensuring they are configured in accordance with Worldline policies and specific user requirements.
* Troubleshooting and Repair: Your responsibility is to diagnose and resolve hardware and software issues on workstations, tackling network connectivity problems, software errors, and peripheral malfunctions.
* Assistance in Network Configuration and Maintenance: IT specialist provides onsite support to the global office network team by assisting in the physical setup and troubleshooting of routers, switches, and other network devices. He is crucial during remote configurations and migration projects to ensure seamless connectivity.
* User Support and Training: You assist users with technical issues and provides training on new systems or software, ensuring they can effectively utilize Worldline’s corporate IT technology solutions.
* Inventory Management: local OSS maintains accurate records of Worldline’s corporate IT hardware, ensuring all inventory documentation is up-to-date and precise.
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can‑do attitude and a hunger to learn and grow.
Your role covers providing proficient onsite IT services in Switzerland, where you tackle complex IT support challenges. Your responsibilities include managing WLSD tickets assigned to the local IT and liaising with users to understand their needs and resolve their issues efficiently. Onsite support typically involves a range of tasks to ensure technology and systems are functioning correctly within an organization.
Educational Background
* Preferable higher education (IT engineer, telecommunication and IT security specialist), otherwise may have a relevant professional qualification
Technical Skills
* Several years of experience in IT support (L1 or L2) in complex environments
* In-depth and excellent support knowledge of Windows 11, Office365, Entra, Intune, Teams, Citrix
* Ability to diagnose more advanced issues involving hardware, infrastructure and networks
Languages
* Proficient in German (mandatory) and English
Benefits
* Flexible working time models including remote working
* Financial support for transport (depending on location)
* Use of our own staff restaurant (depending on location)
* Comprehensive continuing education programs
* Additional offers for families
* Opportunities to participate in different innovation initiatives at Worldline
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can‑do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career – wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
Learn more about life at Worldline at jobs.worldline.com
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