Over the past 25 years, NETCONOMY has grown from a startup into a team of 450+ experts across ten European locations. As Web Application Service Engineer you will play a key role in supporting and assisting our customers' productive environments. In this job, you act as an interface between the customer and our project teams.
Analyzing various complex application requests and independently creating solution approaches as part of the Customer Service team
Being responsible for the seamless live operation of client systems together with our Operations Team
Providing 2nd and 3rd-level support to specialist client personnel across various industries, managing and resolving issues related to their demanding web applications (incident management, application support, etc.)
5 shifts/month, Mon-Sun, 06:00-22:00), you will coordinate incident management and support analysis for swift client issue resolution.
Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care
Proactively expanding project-specific documentation
Basic technical know-how, and experience to perform application analysis and identifying root causes e.g. based on logs, graphs, with SQL or the Unix Console
Deep understanding of web technologies (HTML, CSS, Java, JavaScript, …)
Acting calm and professional in difficult customer situations
Excellent communication skills in English
Several years of experience in business customer management
German skills
Thanks to our flexible working models, you start your workday when and where it fits you best. Plus, our hybrid work option lets you choose whether you prefer working more from the office or from home.
Start your journey at NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities. Our People Enablement team will support you in finding the best solution for you!
One of the highlights of our company Summit is the vibrant networking environment it cultivates.
Social Events: Join our colleagues and build new connections at our social events such as pizza evenings, sports activities, Christmas parties, or milestone celebrations.
Mobility Support: As we take our responsibility for the environment seriously, we support your climate-friendly transportation costs.