Overview
Account Executive
About Us: Booking.com uses data to drive decisions and technology at our core. We aim to make it easier for everyone to experience the world through our products, partners and people.
Role Overview: As an Account Executive your main task will be to support new and existing accommodation partners by contacting, informing and advising them on how to meet visitor demand on the Booking.com website. You will also help build accommodation webpages and train new accommodations on how to use Booking.com’s extranet and related systems to improve availability and supply. You will provide support to Account Managers with various office tasks.
Responsibilities
* Day-to-day proactive communication with partners in your region by telephone, internal messaging and occasional in-person meetings to assist business development
* Build productive relationships with partners to ensure the best availability and rate structure
* Discuss opportunities with partners to improve business using Booking.com BV’s internal priority-setting tool
* Serve as the first point of contact for key local accommodation partners, answering questions and taking action as needed
* Participate in weekly team learning sessions
* Advise accommodation partners on their webpages and how to amend data related to supply, availability, promotions
* Liaise with properties when Account Managers are unavailable
* Provide support to properties or Booking.com BV in building or maintaining property information on the website
* Verify information and photos for newly registered accommodations
* Deliver training by phone to new and existing properties on Booking.com’s extranet and rates & availability system
* Provide information and advice to properties by phone, including follow-ups
* Handle IT/administrative tasks as needed
* Provide information support to Booking.com BV for new and existing accommodations in consultation with Account Managers
* Conduct daily/weekly rate and availability checks on various platforms
* Assist in market visits, operational planning and projects
* Assist in additional tasks and projects as needed
* Be versatile, flexible and adapt to the latest guidelines and changes from Booking.com BV
Qualifications & Skills
* Great face-to-face and telephone communication skills
* Fluent English language speaker and writer
* Affinitiy/experience in e-travel and/or hotel/travel industry is a plus
* Pro-active, responsible and able to work independently
* Ability to persuade partners on the phone to implement suggestions
* Quick, resourceful, flexible, accurate, with strong analytical skills and attention to detail
* Team player, motivated and interested in e-travel and hospitality
* Business-focused and positive attitude
* Hotel School or University background preferred
Benefits
Booking.com’s Total Rewards Philosophy covers compensation and benefits. We offer a competitive compensation and benefits package, plus unique Booking.com perks, including:
* Annual paid time off and generous leave schemes (parent, grandparent, bereavement, and care leave)
* Hybrid working with flexible arrangements, and up to 20 days per year working from abroad
* Industry-leading product discounts (up to 1400 per year) for employees, including Genius Level 3 status and Booking.com wallet credit
Inclusion
Inclusion is at the heart of Booking.com. We are proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and to create an environment where everyone can thrive.
Application Process
* How we Hire
* This role does not come with relocation assistance
Booking.com is an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and to create an environment where everyone can thrive.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information necessary for determining your qualifications and suitability for the position.
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