Customer Service Specialist (m/f/x)Hi, I'm Karin, Head of Customer Service at Intact. Are you ready to join an international team that uses modern software to make the world a safer and more sustainable place?At Intact, we develop leading audit and certification software that ensures organic products are truly organic, food remains safe, fisheries are sustainable, and buildings are constructed safely worldwide. Thanks to our global presence, you will be in contact with customers all over the world and get to know many different cultures and ways of working. Sounds exciting? Then apply nowARE YOU READY?Working independently in a strong team2nd level software support for our innovative SaaS solutionAnalyzing customer processes together with business expertsIdentifying and resolving application and system errorsWorking closely with our software development teamProcessing, analyzing, and documenting technical customer inquiriesARE YOU THE ONE?Completed economic/technical education or similar qualification in theIT/software field (HTL or bachelor's degree)At least 3 years of professional experience in customer serviceConfident use of Microsoft OfficeExcellent German and English skillsTeam player with very good communication skillsStructured and independent way of workingMotivated and willing to take initiativeEnjoy customer contactWHY US?Meaningful international environment – we help to ensure quality, safety, and sustainability worldwide.Flexible working – with flexitime and the option to work from home.Friendly team – regular events and exchanges on an equal footing.Good catering – numerous partner restaurants nearby with employee discounts.Good accessibility – whether by public transport or carFair remuneration – for this position from €3,063 – based onfull-time (38.5 hours) – with at least 3 years of relevant professional experience – overpaymentdepending on qualifications and experienceStart: from January 2026We are looking forward to your applicationPlease email your application to: -Intact GmbH, Frau Katajon Nasseri-Tabrizi; Parkring 6, 8403 Lebring, AustriaSend Us Your Application.We are looking forward to hearing from you and welcoming you to our team soon.Katajon Nasseri TabriziRecruiterEmail: -