Customer Support Engineer (m/f/d) – Lab Informatics and Chromatography
4 days ago Be among the first 25 applicants
Agilent Technologies -- we stand for high-tech, laboratory expertise and internationality. As a global company headquartered in Santa Clara (California/USA), the heart of Silicon Valley, we provide instruments, software, services and consumables for the entire analytical laboratory workflow.
Overview of the Role
Providing hands‑on technical support to our customers and colleagues across pharmaceutical, energy, research and development, environmental and biomedical. Working on‑site at a variety of labs in Switzerland and supporting customers with product solutions across Chromatography and Lab Informatics.
* Install and optimize hardware/software/network products. Perform maintenance and repairs, diagnose and resolve product performance issues, and provide an end‑to‑end solution.
* Implement fully coordinated solutions, which may include peripherals, communications, operating systems, and application software.
* Ensure customer satisfaction by guiding and training users on preventive maintenance and configurations, as well as how to optimally use high‑end features of Agilent's systems and software.
* Work with the sales team to deliver tailored one‑to‑one consulting related to the customer's specific needs.
* Regular participation in high‑quality training courses and remain at the latest technical level of our hardware and software products.
Qualifications
An academic degree in science or engineering or informatics, including but not limited to chemistry, analytical chemistry, biochemistry, biotechnology, or similar.
Good knowledge/experience in analytical techniques and method development in a similar position or as an end user, and a good knowledge of client‑server systems.
Experience with instrument data‑analysis software and problem‑solving skills, particularly for fixing applications support and/or general instrument maintenance.
The role is primarily remote, with occasional in‑person customer visits (approximately 30 % travel); therefore, a valid driver’s license and access to a reliable vehicle are an asset.
* A strong drive to learn and expand your skills, enjoy working remotely, whilst engaging and visiting customers on‑site.
* Excellent written and verbal communication skills in French and English, German is a plus and the ability to coordinate and prioritize efficiently.
* Strong attention to detail and processes, ensuring compliance with Agilent's quality standards, ability to handle customer expectations, and balance customer requirements with business needs.
What We Offer
The role is primarily remote, with occasional in‑person customer visits (approximately 30 % travel); a valid driver’s license and reliable vehicle are an asset.
We will ensure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows in Agilent's innovative demo facility.
Agilent offers core global benefits to all staff, and additionally provides Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.
Additional Details
Full‑time position. Full‑time schedule with remote option.
Pay: ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under applicable laws.
Travel Required
35 % of the time
Shift
Day
Duration
No end date
Job Function
Services & Support
Seniority Level
Associate
Employment Type
Full‑time
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