SummaryWe are looking for an experienced Senior ServiceNow CMDB & HAM Specialist to join our internal global ServiceNow team. This role offers a rare opportunity to build and shape CMDB and Hardware Asset Management processes from scratch on a new ServiceNow platform, working on greenfield projects with a long-term strategic impactJob ResponsibilitiesLead the design, implementation, and governance of ServiceNow CMDB and Hardware Asset Management (HAM) processes across the full asset lifecycle.Configure, manage, and continuously improve CMDB and HAM modules, ensuring alignment with best practices and the CSDM framework.Ensure high data quality through normalization, reconciliation, and governance controls.Integrate CMDB and asset data from discovery tools, service mapping, cloud platforms, and other sources.Support ServiceNow platform administration activities, including scripting and automation.Collaborate with global teams and stakeholders to ensure ITSM processes are supported by accurate CMDB and asset data.Drive continuous improvements, enhancements, and projects related to CMDB and HAM capabilities.Create dashboards, reports, and KPIs for asset tracking, compliance, and performance monitoring.Qualifications5+ years of hands-on experience with ServiceNow, with a strong focus on CMDB and Hardware Asset Management.Proven experience working with the CSDM framework in production environments.Strong JavaScript and ServiceNow API skills for automation, scripting, and customization.Solid understanding of ITSM processes and their dependency on accurate CMDB and asset data.Experience with discovery tools, service mapping, and integrations.Deep knowledge of the IT asset lifecycle (procurement, deployment, maintenance, retirement).Experience with data migration, normalization, and reconciliation of asset records.Fluent English communication skills; ability to work in an international environmentWe OfferA completely internal ServiceNow team – no consulting, long-term strategic focus.Greenfield projects and a rare opportunity to build CMDB and HAM processes from scratch.Modern ServiceNow platform with space to implement best practices and innovative solutions.Collaboration with a global, highly skilled, and supportive team across multiple regions.Opportunity to have a real impact and bring measurable value to the organization.Hybrid working model with flexibility and work-life balance.Continuous learning, professional growth, and exposure to complex enterprise environments.Show more Show less