Company Description
Fawks AI builds autonomous, traceable AI agents for customer support that resolve tickets end-to-end across chat, email, and voice. Unlike typical AI tools, Fawks transforms business processes into editable Agentic Playbooks, allowing CX teams to deploy, monitor, and govern AI agents with transparency and precision. Our agents take action, follow SOPs, escalate when needed, and show exactly how decisions are made. This results in real automation that teams trust and adopt, without black boxes or broken workflows.
Role Description
This is a remote internship role for an Automation Specialist. The Automation Specialist will be responsible for automating business processes, troubleshooting issues, creating and executing test cases, and ensuring quality assurance. Daily tasks will include process automation, monitoring automated systems, and collaborating with team members to improve automation workflows.
Qualifications
* Process Automation and Automation skills
* Troubleshooting skills
* Experience in creating and executing Test Cases
* Quality Assurance skills
* Strong analytical and problem-solving skills
* Ability to work independently and remotely
* Excellent written and verbal communication skills
* Experience with AI-powered automation tools is a plus
* Currently pursuing a degree in Computer Science, Engineering, or related field