Fast Facts
* Support & Error Analysis (2nd & 3rd Level) - no 1st level phone support
* Location: Salzburg, Austria
* Level: Professional - 3 years experience
* Languages: English (B2, must-have), German (B1)
Error messages spark your curiosity instead of frustration? Then you’re in the right place! We help customers from various industries solve challenges with our zenon software platform. No 1st level phone support—just in-depth technical analysis in 2nd- and 3rd-level support. What matters here? Technical understanding, analytical thinking, and a solution-oriented mindset.
Technical Support Engineer - 2nd and 3rd level (f/m/d)
The main tasks are
* Technical support & customer consulting - Ensuring the error-free and efficient use of the zenon software platform
* Error analysis & troubleshooting - Independent analysis and solution of technical problems
* Optimization & analysis - Evaluation of customer projects with regard to stability and potential for improvement
Your qualifications
* Industry-relevant experience in IT, automation or industrial software
* Network technology (Windows mandatory, Linux is an advantage)
* SQL databases and knowledge of database management
* Troubleshooting & debugging (Wireshark or similar tools)
* Completed technical training in the IT sector (apprenticeship, HTL, university/university of applied sciences)
* Professional experience in an IT-related environment, knowledge of software, industrial and/or energy automation is an advantage
* Analytical way of working, team spirit & strong communication skills
* Languages: English (B2), German (B1)
Depending on professional experience, this position is at least classified according to the IT collective agreement in ST/Einst level. The final gross salary is in line with the market and is based on your training, qualifications and experience.
This position is part of the Customer Services Team
Customer Services consists of several teams which support our customers as they begin and efficiently expand projects using our zenon software platform. We offer help at any time and in a wide range of languages. We explore the limits of zenon, helping to constantly improve our solutions and their benefits.
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