At ABB, we help industries run leaner and cleaner—and every person here makes that happen. In this role, you will oversee end‑to‑end customer support to ensure a seamless customer experience and strong operational performance. This position reports to: Commercial Operations Manager Central Europe.
Responsibilities
* Drive Customer Care Excellence: Lead customer support processes across local Sales units, ensuring efficient inquiry‑to‑delivery workflows and high customer satisfaction.
* Lead Order Management & Service Performance: Oversee order processing, delivery coordination, and key service metrics including on‑time delivery, DIH, and NPS.
* Enable Cross‑Functional Collaboration: Partner with Sales, Marketing, Product Marketing, and Logistics to resolve customer issues and improve after‑sales support.
* Manage Inventory & Logistics Operations: Coordinate purchasing, warehouse activities, and import/export processes to maintain optimal inventory and delivery performance.
Qualifications
* Bachelor’s degree in Business Administration, Supply Chain Management, Engineering, or a related field.
* 8+ years of experience in customer care, sales support, order management, supply chain, or customer operations leadership roles.
* Strong expertise in customer service operations, order fulfillment processes, logistics coordination, and inventory planning.
* Proven experience leading teams and collaborating cross‑functionally with Sales, Marketing, and Operations to improve service performance and customer satisfaction.
* Solid understanding of warehouse management, import/export processes, and supply chain operations in an international business environment.
* Excellent stakeholder management, leadership, communication, and problem‑solving skills, with fluency in German and English.
* Open to travel.
Compensation
The minimum compensation in Austria, in accordance with the electrical and electronics industry collective agreement, is 68.676,58 EUR annual for a full‑time position as of May 2026.
EEO Statement
We are an equal‑opportunity employer. We welcome people from all backgrounds and experiences and strive to create a safe, fair, equitable, and inclusive working environment.
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