At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
The Deskside Support Team Lead is responsible for overseeing the deskside support team, ensuring the delivery of high-quality IT support services to end-users. This role involves managing day-to-day operations, coordinating with other IT teams, and driving continuous improvement in service delivery in alignment with ITIL best practices.
Lead, mentor, and manage the deskside support team, including L1 and L2 support engineers.
Ensure timely and effective resolution of IT support requests and incidents.
Process Management:
Develop and maintain standard operating procedures (SOPs) for deskside support.
Incident and Problem Management:
Oversee the management of incidents and problems, ensuring root cause analysis and resolution.
Asset and Inventory Management:
Ensure accurate tracking and management of IT assets and inventory. Proven experience in IT support, with at least 2-3 years in a leadership or supervisory role.
Strong technical knowledge of IT hardware, software, and networks.
Proficiency in Deskside and asset management tools.
Experience with remote support tools and technologies.
Strong leadership and team management skills.
Strong organizational and time management skills.
This position is subject to the Austrian Collective Bargaining Agreement (CBA) for Employees in the Metal Technology Industry ( in the occupation group E or F depending on educational background. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.