Junior 2nd level Support Technician (f/m/d), Vienna
Client:
Grassfish
Location:
Vienna
Job Category:
Other
EU work permit required:
Yes
Job Reference:
5ae5c80d22b0
Job Views:
2
Posted:
19.04.2025
Expiry Date:
03.06.2025
Job Description:
Brands and retailers turn to Grassfish as their strategic partner within Digital In-store. We enable extraordinary customer experiences powered by our best-in-class platform and brilliant people.
Today we have 100+ employees in Austria, Germany, Sweden, Norway, and Denmark. Our customers can be found in multiple industries and include BMW, Porsche, O2 Telefonica, Commerzbank, Lufthansa, Lindex, J.Lindeberg, and SPAR.
Do you want to be part of one of the most exciting digital signage firms across Europe? At Grassfish, we revolutionise in-store experiences for top brands. As part of the Vertiseit Group, listed on Nasdaq First North Growth Market in Sweden, we are shaping the future of digital retail.
We are looking for a Junior 2nd level Support Technician (f/m/d) based in Vienna. In this role, you will start managing incoming support cases while eager to learn, grow, and make a positive impact on our customers. You’ll receive mentorship and training to gradually take on more complex tasks and grow your technical and customer service skills.
Key responsibilities:
* Provide user support requests via email, phone, and Teams video calls in both German and English.
* Accurately log and update cases in the case management system.
* Forward complex cases to internal teams to ensure the best possible solution.
* Follow up with customers to share updates and ensure satisfaction.
* Monitor recurring issues and assist in identifying early signs of potential system problems.
* Carefully document any changes made to customer systems for clarity and consistency.
Your profile:
* A moderate level of technical competence and some relevant professional experience.
* Knowledge of and experience working with Bash Terminal and Windows CMD.
* A curiosity for digital solutions and the ability to explain technical concepts to non-technical users.
* A reliable, service-oriented, and well-organized working style.
* The ability to work independently while also being a true team player.
* A self-motivated attitude with flexibility and adaptability, plus strong communication skills in both German and English.
* Familiarity with remote support tools such as TeamViewer, MeshCentral, Citrix AnyConnect, and RDP plus VPN.
Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is as per the collective agreement €2,480 gross per month based on full-time employment (38.5 h/week). However, the package will be higher and will be based on your qualifications and experience.
If you have any questions, you are welcome to contact: Elisabeth Pichler, Senior HR Business Partner.
We trust our employees. Our Grassfish culture is our most valuable asset and is based on our core values - think like a customer, make it simple, dare to challenge, and trust in diversity. These values guide us in everything we do and that’s how we succeed with over 100 colleagues in Austria, Germany, Sweden, Norway, Denmark, and the UK, and clients all over the world.
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