Support our customers in overcoming technical challenges and deliver solutions that truly make an impact. Start your career in support at GAMED.
Your Responsibilities in Our Team
* You act as the main point of contact for first- and second-level support
* You independently process and document incident reports, improvement suggestions, and other customer requests submitted via our ticketing system
* You are responsible for quality control
* You work closely with our development team
* You actively contribute to the improvement of internal processes, particularly with regard to automation, deployment processes, and DevOps methodologies, especially with the help of AI
What We Expect from You
* Solid technical know-how, preferably in networking, operating systems (Microsoft), and databases (Oracle, MSSQL)
* DevOps knowledge (e.g. CI/CD, deployment processes, monitoring) is an advantage
* Ideally, you have completed education in IT, software, or a production-related field (technical college, university of applied sciences, university) and have at least 3 years of professional experience in a similar role
* You are communicative, responsible, service-oriented, and solution-driven
* Your working style is characterized by analytical thinking, initiative, and a strong sense of quality
* You have good German and English language skills
What We Can Offer You
* A diverse and enthusiastic team, a stimulating variety of activities and independent working
* A pleasant working atmosphere and regular joint events
* A modern workplace with good public transport connections
* A wide range of career opportunities due to our flat hierarchy and dynamic company development
* Exciting projects with large companies in the industrial environment
* Further training opportunities and home office days
* Fresh fruit, free drinks and sweets for regular refreshment
* Free parking, subsidised public transport ticket and bicycle leasing
For legal reasons, we state here the minimum basic salary based on the IT collective agreement of €3.957 gross per month (14 times p.a.) for full-time employment. For this position, we offer an attractive salary commensurate with your qualifications, skills and experience.
We are looking forward to your application!
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