Join to apply for the German Speaker Content Moderator ( Work in Malta ) role at The Lemon Consulting
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Join to apply for the German Speaker Content Moderator ( Work in Malta ) role at The Lemon Consulting
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Content Moderator with German
Position: Content Moderator with German
Location: Hybrid, Qormi, Malta (office) AND remote from anywhere in Malta
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
* Review user-generated content (e.g. sales ads)
* Support users and answer their questions via email
* Respond to customer inquiries on all topics related to the online marketplace
* Participate in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices
* Provide feedback to managers on trends, common end-user mistakes and questions
* Give an input on improvements of publication rules to improve user experiences
* Follow communication procedures and policies
* Evaluate and make decisions in accordance with defined policies and guidelines.
REQUIREMENTS:
* Native / fluent in German both verbal and written. Fluent in English (minimum B2 level)
* Previous experience in content moderation, customer care and/or online business will be considred as an advantage
* Computer literate with working knowledge of Microsoft Office applications
* Flexible and able to make quick decisions in a dynamic environment
* Conscientious and reliable
* Strong attention to detail
* Customer focused with willingness to assist
* Team player.
BENEFITS:
* Competitive salary and benefit package
* Extra days of vacation on top of common allowance
* Free fruit, tea and coffee if you prefer working in the office
* Ability to work from home when working late shifts and weekends
* Free day transport to the office from certain areas within Malta
* Team performance bonus and working from home allowance
* Corporate discounts for gym memberships, shops and taxis
* Private Health Insurance, eye care tests, health and well-being professional support
* Comprehensive training and constant feedback
* Relocation support for international applicants.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Marketing, Public Relations, and Writing/Editing
* Industries
Operations Consulting
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