Responsibilities
Establish, maintain, and continuously enhance the Configuration Management Database (CMDB)
Collaborate with Business Application Owners to define service trees and map infrastructure using ServiceNow Service Mapping
Ensure integrity, accuracy, and currency of all Configuration Items (CIs)
Define, implement, and enforce ITIL-aligned configuration policies, standards, and procedures
Align asset and configuration data in close cooperation with the Group Competence Center for IT Configuration Management
Support the integration of IT Asset Management and Configuration Management processes and tools
Work closely with Change Management, Incident Management, and the Service Desk
Conduct audits and process reviews, identify discrepancies, and drive corrective actions
Train, advise, and support IT teams on configuration management best practices
Contribute to ITSM improvement initiatives, especially in the areas of automation and tool integration
Profile
Degree in Computer Science, Information Systems, or a comparable qualification is an advantage
Strong understanding of the ITIL framework; certification (ITIL 4 Foundation or higher) is highly desirable
Proven professional experience in Configuration Management within medium to large IT environments
Solid knowledge of IT Asset Management and its interaction with configuration data
Hands-on experience with CMDB tools such as ServiceNow, i-doit, BMC Remedy, Matrix42, or comparable platforms
Structured, detail-oriented, and process-driven working style
Confident communicator, able to collaborate effectively across departments and stakeholder groups
Very good command of English, written and spoken
Experience supporting ITSM-related projects, particularly automation and tool integration initiatives
Confidence in conducting audits and ensuring compliance across IT processes
Benefits
Fexible working hours and home-office option
Extensive Learning & Development opportunitie
Life balance & family-friendly benefits
Modern office environment with canteen
Health & sports programs
The minimum annual gross salary for this position is €70,000. Willingness to overpay depending on qualifications and professional experience.
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