Support Automation Process Specialist @ Nuki Home Solutions
Job Technologies
* Zendesk
* Microsoft Dynamics
* Salesforce
* Google Workspace
Your role in the team
* You serve as a specialist for our support tools and systems, while configuring, maintaining, and improving them to meet service needs.
* You jump into customer conversations, which help you to understand issues first-hand and turn insights into process improvements.
* You manage our CRM licenses (e.g., Zendesk), configure triggers, continuously improve our setup, and identify opportunities.
* You proactively contribute ideas to enhance the customer experience and increase support efficiency through system-driven solutions.
* You document technical and operational processes to ensure transparency and scalability.
* After a transition period, you help develop and refine AI-driven support solutions, including agent logic and performance tracking.
* You collaborate closely with cross-functional teams to align automation goals with customer service excellence and transform service processes into scalable, automated workflows.
Our expectations of you
Qualifications
* You bring experience with CRM and ticketing systems like Zendesk, Microsoft Dynamics, or Salesforce, including setting up automation, triggers, and account structures.
* You are confident in managing and documenting processes, preferably in structured environments.
* You have experience in working with automation, AI, and new technologies in customer support.
* You speak and write fluently in both English and German.
* You have an analytical, detail-oriented, and solution-focused mindset, combining innovative thinking with practical service needs.
* You take ownership and actively look for ways to improve workflows and systems.
Qualifications
* You have at least 3 years of experience in technical customer support or support operations, with a strong focus on customer service.
Topics that you deal with on the job
* IoT
* Automation
* AI
Job Locations
* Standort Graz Münzgrabenstraße 92 8010 Graz Austria
Salary
from 3.843€ gross per month
This is your employer
Nuki Home Solutions
Graz
Our products are simple and make life easier. We provide a seamless and connected experience that is trusted by our customers. At Nuki, we prioritize our employees, encouraging innovation and quick decision-making. When mistakes happen, we use them as an opportunity for further development – it's part of our DNA. We're European market leaders with strong partnerships with companies like Amazon, Apple, Google, and Airbnb.
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