The Nash Casino stands as New Hampshire’s premier entertainment destination, delivering an atmosphere where professionalism, integrity, and exceptional service shine. Our team is driven by core values that unite us. We celebrate achievements, encourage growth, and create a workplace where every individual feels respected and appreciated. Through daily recognition and robust career development opportunities, we’re committed to fostering an environment that is professional, inclusive, and full of energy.
JOB SUMMARY
The Lead Gaming Technician is responsible for overseeing the maintenance and repair of all slot machines and associated gaming equipment. This position provides technical leadership and guidance to slot technicians while ensuring compliance with all applicable gaming regulations, internal controls, and operational standards. The Lead Gaming Technician plays a critical role in maintaining optimal equipment performance and minimizing operational downtime within the casino environment.
JOB RESPONSIBILITIES
* Provide leadership, training, and supervision to slot technicians to ensure consistent adherence to technical, operational, and service standards
* Perform advanced diagnostics, maintenance, and repair of slot machines, peripherals, and gaming systems
* Coordinate, assign, and prioritize daily work activities
* Ensure compliance with all regulatory requirements, manufacturer specifications, and internal control procedures
* Monitor slot machine performance and respond promptly to equipment malfunctions or outages
* Maintain accurate and complete documentation, including maintenance logs, repair records, and inventory tracking
* Serve as the primary escalation point for complex technical or operational issues
* Provide after‑hours or on‑call technical support as required by operational needs
* Enforce safety standards and promote a safe and compliant work environment
EDUCATION AND EXPERIENCE
* Minimum of 3 years of experience as a Slot Technician; prior lead or supervisory experience preferred
* High school diploma or equivalent required; technical training or certification in electronics or a related field preferred
* Comprehensive knowledge of slot machine hardware, software, and casino management systems
* Experience with multiple slot machine manufacturers and gaming platforms
* Prior experience in a high‑volume or resort‑style casino environment
* Demonstrated understanding of gaming regulations and compliance standards
* Computer literate with knowledge of and experience with Microsoft Windows and Microsoft Office (Excel, Word & Outlook)
* Strong analytical, organizational, and problem‑solving skills.
* Ability to work a variety of shifts, this includes day, swing, late‑night, weekend, and holiday shifts as scheduled.
* Must be 21 years of age or older.
* Must be able to obtain and maintain a New Hampshire gaming license.
* Must pass all required pre‑employment background checks & screenings.
PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS
* Must be able to move in and around the entire facility throughout the entire workday.
* Must be able to stand or walk for extended periods of time.
* Must be able to repeat the same movements.
* Required to use close, distance, color, peripheral, depth, and ability to focus.
* Ability to handle small parts and manipulate objects.
* Ability to read and interpret schematics, electric circuitry, and blueprints.
* Ability to use hand tools, power tools, testing and calibration instruments.
* Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast‑paced environment.
* Must be able to successfully communicate on a regular basis with all co‑workers, vendors, and guests both in person and over the telephone.
* Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner.
* Must be able to access and interpret information on computer screens.
* Must be able to bend, stoop, crouch, kneel, twist, balance, and work the entire property; to include the ability to tolerate changes in temperature.
* Must be able to work in an environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment.
* Must be able to lift and carry up to 75 pounds with or without assistance, up to 300 pounds using material handling equipment such as a hydraulic lift or hand truck and respond to visual and aural cues.
* Requires the ability to distinguish letters or symbols and eye–hand coordination.
The Nash Casino is an equal opportunity employer (EOE Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.
Guests must be at least 21+ years of age to enter or utilize this property.
GAMING PROBLEM?
If you are struggling with problem gambling, contact the NH Council on Problem Gambling:
Info@NHProblemGambling.org | NHProblemGambling.org
The NH Council on Problem Gambling is a private, non‑profit agency created to address the social, financial, and emotional costs of problem gambling.
24/7 Free Confidential Helpline | 603‑724‑1605 | 1-800‑GAMBLER (426‑2537)
EXCLUDED PATRONS:
Individuals on our self‑exclusion or banned list will not receive any winnings and are subject to arrest for criminal trespass if found on the gaming floor or engaging in gaming activities.
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