Na Roche, você pode-se apresentar como você mesmo, abraçado pelas qualidades únicas que traz. Nossa cultura incentiva a expressão pessoal, o diálogo aberto e as conexões genuínas, onde você é valorizado e respeitado por quem você é, e permitindo que você prospere tanto pessoal como profissionalmente. É assim que pretendemos prevenir, deter e curar doenças e garantir que todos tenham acesso aos cuidados de saúde hoje e nas gerações futuras. Junte-se à Roche, onde cada voz é importante.
A posição
As an People Support Operations Specialist you are part of a dynamic, vivid and spiritful Employee Lifecycle Management team supporting the EMEA region. The Employee Lifecycle Management teams deliver customer service and advisory support to HR and business partners on global HR systems and processes, ensuring end-to-end process completion in line with our customer-focused principles.
As a Qualified Expert, You Are
* Providing support, insight and explanation on HR systems as well as advisory and administrative activities in one or more main area of HR business processes and employee lifecycle events (eg. onboarding: pre-employment and reference checks, hiring/onboarding, contract creation; employee changes: contract modifications, employee changes/moves, payroll & personal data changes; offboarding: terminations & offboarding support, retirement process, etc.)
* Providing customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting
* Supporting the embedding of the new ways of working, actively participating in the development and implementation of continuous improvement initiatives
* Behaving as role model to team members, showing positive and flexible attitude
* Developing and managing key stakeholder relationships in a proactive and customer outcomes focused way
* Building relationships with HR colleagues within the PSS organization as well as with customers to ensure ongoing service delivery effectiveness.
Who You Are
We are looking for someone who is self-motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you have:
* Strong customer centricity, end-to-end accountability, problem-solving skills, growth & agile mindset in ambiguous situations
* Multi-cultural acceptance, ability to work in a fast-paced and changing environment
* Experience in service delivery or customer care environment (experience in the HR Operations / HR Services area is an advantage)
* Fluent in written and spoken English & German.
You can expect an annual salary from € 50,000.00 gross, as well as a performance-related bonus and attractive benefits. Pension fund, company restaurant, flexible working time models, company health promotion and a wide range of sports activities are just some of them. Depending on qualifications and experience, there is a willingness to overpay.
Quem nós somos
Um futuro mais saudável nos leva a inovar. Juntos, mais de 100 mil funcionários em todo o mundo se dedicam ao avanço da ciência, garantindo que todos tenham acesso à saúde hoje e nas próximas gerações. Nossos esforços resultam em mais de 26 milhões de pessoas tratadas com nossos medicamentos e mais de 30 bilhões de testes realizados usando nossos produtos de diagnóstico. Nós nos capacitamos para explorar novas possibilidades, promover a criatividade e manter as nossas ambições altas, para fornecer soluções de saúde que mudem a vida e causem um impacto global.
Vamos construir juntos um futuro mais saudável.
A Roche é um empregador que pratica políticas de igualdade de oportunidades.
* Tätigkeitsbereich
Personalwesen
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