Join Western Union as an Outsourcing Risk Manager. We’re on a mission to make financial services more accessible to people and communities everywhere. That means every part of our operation — including the services we outsource — must work seamlessly, securely, and with our customers in mind.
We’re looking for someone who can help us keep those services running smoothly, transparently, and in line with our values. In this role, you’ll oversee the outsourced services that support key parts of our financial ecosystem — helping ensure they run reliably, securely, and in line with our standards.
Role Responsibilities
* Strengthen and evolve WUIB’s outsourcing oversight framework to meet regulatory standards and best practices.
* Develop and maintain outsourcing policies and procedures, including risk assessment methodologies to ensure compliance and operational transparency.
* Collaborate with internal teams and external partners to monitor service performance and drive improvements.
* Lead regular reviews of outsourcing agreements and service level commitments.
* Support teams with expert guidance on outsourcing matters and help define KPIs to measure efficiency and risk.
* Identify and address service issues, maintain oversight records, and contribute to internal control enhancements.
* Support strategic business initiatives to establish the relevant governance framework for new or changing outsourced services.
* Build strong partnerships with providers and represent the function as a member of the WUIB Risk Committee.
Role Requirements
* Experience in outsourcing, risk management, internal controls, compliance or audit — ideally 7+ years, but we welcome diverse backgrounds with transferable skills.
* A pragmatic mindset — able to balance regulatory requirements with real-world solutions that work for teams and customers.
* Solid understanding of European financial regulations (e.g. EBA Outsourcing Guidelines, CRR/CRD, PSD, MiFID, DORA) — and a willingness to learn and grow in this area.
* Familiarity with retail banking products and operations is helpful, but not essential.
* Fluent in English; German is a strong advantage but not a requirement.
* Willingness to travel occasionally (up to 25%) as part of a supportive and connected team.
We offer a competitive salary, with a minimum of EUR 65,000 gross per year. You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms.
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
#J-18808-Ljbffr