Outsourcing Risk Manager – Vienna-based (WUIB)
At Western Union International Bank (WUIB), we’re on a mission to make financial services more accessible to people and communities everywhere. That means every part of our operation — including the services we outsource — must work seamlessly, securely, and with our customers in mind. We’re looking for someone who can help us keep those services running smoothly, transparently, and in line with our values. Join us as we continue to evolve our outsourcing model to meet changing customer and regulatory needs.
Western Union powers your pursuit.
In this role, you’ll oversee the outsourced services that support key parts of our financial ecosystem — helping ensure they run reliably, securely, and in line with our standards. Your work plays a vital role in expanding access to secure financial services across borders and communities. This is a high-impact role, which supports the end to end process and has visibility across the business in a regional and global environment — ideal for someone who wants to shape how we work with partners and protect the customer experience and manage regulatory expectations.
Role Responsibilities:
1. Strengthen and evolve WUIB’s outsourcing oversight framework to meet regulatory standards and best practices.
2. Develop and maintain outsourcing policies and procedures, including risk assessment methodologies to ensure compliance and operational transparency.
3. Collaborate with internal teams and external partners to monitor service performance and drive improvements.
4. Lead regular reviews of outsourcing agreements and service level commitments.
5. Support teams with expert guidance on outsourcing matters and help define KPIs to measure efficiency and risk.
6. Identify and address service issues, maintain oversight records, and contribute to internal control enhancements.
7. Support strategic business initiatives to establish the relevant governance framework for new or changing outsourced services.
8. Build strong partnerships with providers and represent the function as a member of the WUIB Risk Committee.
Role requirements:
9. Experience in outsourcing, risk management, internal controls, compliance or audit — ideally 7+ years, but we welcome diverse backgrounds with transferable skills.
10. A pragmatic mindset — able to balance regulatory requirements with real-world solutions that work for teams and customers.
11. Solid understanding of European financial regulations (e.g. EBA Outsourcing Guidelines, CRR/CRD, PSD, MiFID, DORA) — and a willingness to learn and grow in this area.
12. Familiarity with retail banking products and operations is helpful, but not essential.
13. Fluent in English; German is a strong advantage but not a requirement.
14. Willingness to travel occasionally (up to 25%) as part of a supportive and connected team.
Salary
We are under legal obligation to indicate the minimum salary, which is EUR 65 000 gross per year for this position. However, our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Austria specific benefits include:
15. Comprehensive life & medical cover
16. Contributory pension plan
17. Luncheon vouchers
18. Other partner discounts
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.