Job Description
As a Dispute Analyst within Card Issuing, you will work with dispute handling for Swedish and other foreign banks. You will be part of the dispute department that has offices in 3 countries. The department's task is to process card complaints in accordance with current regulations from banks, authorities and card issuers.
The role will include case management, customer dialogue and follow-up of dispute cases. As a dispute analyst, you also have personal responsibility for a number of banks and work closely with other colleagues in the area. The department will work closely with other units within the company to ensure a complete understanding and management of our customers' card services.
With us you will
* Process complaints for Swedish and international banks
* Close cooperation with our customers in connection with issues that arise regarding their disputes
* Participate in the work to further develop the dispute handling service
Who you are
* Good communication skills, verbally and in writing
* Fluent in Swedish and English, while other language skills are beneficial.
* Experience in case management
* Experience from the card industry and/or banking is an advantage
* Experience in dispute handling is desirable
* Knowledge of Visa and MasterCard products is an advantage
* Good cooperation skills
* Service- and customer-oriented
* Good listener
* Structured way of working
We offer
* Professional growth
* Meaningful projects
* Open culture
* Outstanding work-life balance
Ready to jump in?
Please attach your CV or LinkedIn profile and we will reach out to you. Interviews will be held on a continuous basis, so we encourage you to apply today.
Additional Information
At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
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