IT Service Manager (w/m/x) - Customer Lifecycle Management Application
Join to apply for the IT Service Manager (w/m/x) - Customer Lifecycle Management Application role at Raiffeisen Bank International AG
IT Service Manager (w/m/x) - Customer Lifecycle Management Application
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Join to apply for the IT Service Manager (w/m/x) - Customer Lifecycle Management Application role at Raiffeisen Bank International AG
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* Own Service and Application Management for Customer Lifecycle Management system (Minerva)
* Work within or alongside agile setups, covering the entire software delivery lifecycle
Operational Excellence:
* Lead Incident, Release, Vulnerability, and Business Continuity Management
* Coordinate with DevOps, vendors, and compliance teams to resolve outages and prevent recurrence
Governance & Cost Control:
* Participate in IT Governance topics, including cost monitoring and controlling
* Document key decisions and create a community for best practices
Technical & Process Support:
* Acquiring application-specific knowledge to provide technical and process support
Your core competencies:
* Experience as a Service Manager or in a similar role, preferably in banking/fintech or regulated industries
* Basic programming and scripting skills (e.g., SQL, Python)
* ITIL knowledge
* Experience in IT governance topics
* Experience in technical and process support for IT Service (IT Operations)
* Excellent communication and conflict resolution skills
* Knowledge of Appian Platform preferably
* Proficiency in English
What´s in it for you:
* Flexible work week: Flexible hours, extensive work-from-home options, and 30 days/year remote work from any EU country.
* Global community: 75+ nationalities, English as the company language, and work permit support. Our teams thrive on collaboration and mutual respect.
* Career growth: We believe in continuous learning and proactive career development. Take on challenging work that stretches your abilities, attend trainings, and use new technologies to make a lasting impact.
* Stay healthy: Subsidized canteen, well-being programs, check-ups, and sport allowances.
* Save money: Discounts, exclusive banking terms, and a free public transport pass.
* Family support: Child allowances, gender-neutral parental leave, bilingual company kindergarten, and holiday childcare.
* Competitive salary: Starting at EUR 60.000, gross p.a. including overtime, with potential overpayment based on experience and qualifications. We are happy to discuss your actual salary in person.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Banking and Financial Services
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