Position
Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world's finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.
Job Responsibilities
Sales and Business Development
* Collaborate with the Store Manager to oversee a successful store team through task delegation, performance management, and utilizing storytelling to convey product knowledge while upholding service/selling standards.
* Identify key opportunities for optimizing sales growth and operational efficiencies.
* Facilitate communication between the store team, the Store Manager, and corporate partners to ensure alignment on sales objectives.
* Support in the sales process by ensuring the highest level of luxury service and navigate critical situations with a high level of professionalism.
* Develop strong relationships with top clients by managing VIC initiatives to reflect an elevated brand image.
Team Management
* Partner with the Store Manager to oversee a successful team by delegating tasks, enhancing product knowledge, and developing service standards.
* Provide effective guidance, coaching, and feedback to all members of the team to foster professional growth and a productive work environment.
* Create career development plans and identify opportunities of growth for all team members.
* Participate in the scouting and selection of new team members by collaborating with HR partners.
* Lead team meetings to provide store performance updates and emphasize key priorities.
Operations
* Enhance comprehension of important operational procedures including inventory management, daily opening/closing activities, and strategic scheduling.
* Manage various operational procedures such as cycle counts, stock consolidations, and fiscal inventory.
* Oversee the After Sales process and flow, including alterations, repairs, and spare parts.
* Responsible for reporting store facilities and maintenance issues in a timely manner to guarantee safety and functionality of the store.
* Manage store expense related to profit and loss including shipping/receiving costs, supplies, and alterations, optimizing expenditure within budget constraints.
* Oversee proper execution of internal procedures, administrative tasks, and operational activities.
* Enforce labor laws, safety procedures, and sales regulations with the support of corporate partners.
Profile
* 5+ years of management and sales experience, preferably in a luxury retail environment.
* Proficient in Microsoft Office, SAP, and other digital tools.
* Excellent leadership, teamwork, and problem-solving skills.
* Strong knowledge of sales, operations, and inventory.