Overview
Our Melbourne, Australia office is searching for a Customer Service Representative to provide an optimal customer service experience. You will correspond with customers via telephone, email and chat, accurately process various customer requests and inquiries regarding Mouser services, and generate new and repeat business through customer service initiatives and associated products and promotional items.
Responsibilities
* Correspond with customers via telephone, email and chat to address inquiries and requests regarding Mouser services.
* Accurately process customer requests and inquiries and promote associated products and promotional items where appropriate.
* Follow up with customers to ensure ongoing satisfaction and monitor delivery and quality to meet customer requirements.
* Support service initiatives that maintain high standards of quality and service excellence.
Qualifications
* Professional verbal and written communication in English (minimum); additional languages may be required.
* Fluent reading and writing in English.
* Ability to type data for long periods of time.
* Proficient typing and math skills.
* PC experience in a Microsoft Windows environment; proficiency with internet, Microsoft Word, Excel, Outlook, and other software.
* Ability to read, interpret spreadsheets, printed reports, and operate a dual terminal screen.
* Willingness and ability to use telephone headsets.
* Neat and legible handwriting.
About Mouser
Working in the Mouser Customer Service Department provides the opportunity to be at the front end of the world’s most technologically advanced companies, helping them obtain the components they need to bring their designs to life.
Thank you for your interest in an exciting career at Mouser Electronics, part of the Berkshire Hathaway family of companies. Founded in 1964, we are a Top 10 Global Distributor of semiconductors and electronic components. Join our growing global team of 3,800+ employees and be part of our success story. Our full-time jobs come with competitive salaries and comprehensive benefits.
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.
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