Job Description
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At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.
Senior Services Engagement Manager, Central EMEA
The Sr. Services Engagement Manager is a key member of our Central EMEA Professional Services team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, close out new contracts as well as keep projects on track and on budget
As a Services Engagement Manager you will:
1. Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships and grow the Cloudera Professional Services business
2. Define, scope and sell our professional services portfolio
3. Prepare Statements of Work or Change Orders for review by Cloudera legal and deal desk
4. Work with our Project Management Office (PMO) to provide oversight for the services engagement with our customers, acting as the primary point of escalation and ensuring that our Customers are experiencing high quality delivery
5. Occasionally manage services engagements directly
6. Input into the planning and forecasting of our resourcing profile
7. Working directly with Customer to ensure alignment of Cloudera tasks/activities
8. Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering
We’re Excited About You If You Have:
9. Excellent experience in leading scoping, selling and delivering large scale, data driven projects
10. Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings
11. Knowledge of software implementation and project/program management methodologies
12. Experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company
13. Self-starter mentality and collaborative problem solver
14. Ability to travel up to 20%
What you can expect from us:
15. Generous PTO Policy
16. Support work life balance with
17. Flexible WFH Policy
18. Mental & Physical Wellness programs
19. Phone/Internet Reimbursement program
20. Access to Continued Career Development
21. Comprehensive Benefits
22. Competitive Packages
23. Paid Time
24. Employee Resource Groups