Overview
Shift Manager – Warehouse
ROLE PURPOSE
The Shift Manager is responsible for ensuring the effective working of their team over the course of a shift, ensuring KPI’s are achieved. They ensure all Health & Safety and compliance measures are met, and the warehouse is operating at maximum efficiency. The Shift Manager will continuously review ways of working, identifying improvements and implementing these within the team. They are responsible for delegating tasks to colleagues and setting targets and goals to keep the team on track and reviewing performance to ensure growth.
Responsibilities
* Supervise all operational aspects of a specific area/shift of the warehouse operation so that they are carried out safely, cost-effectively, efficiently and with high emphasis upon customer service.
* Supervise a specific area/shift of the warehouse operation on a day-to-day basis, ensuring all work and administration is completed to agreed deadlines.
* Ensure all processes are followed to achieve stock accuracy and operational efficiency.
* Respond promptly to all queries/requests for the warehouse operation and ensure that actions are followed through.
* Complete daily administration tasks to the required standard and timelines.
* Promote a safety-first culture within the area of responsibility and undertake regular checks and audits; complete any remedial actions as required.
* Follow all health and safety processes.
* Ensure standards of cleanliness are meeting the necessary requirements and in line with health and safety.
* Guide and train the operational team through the company operational SOPs.
* Regularly carry out spot checks on operational activities and targets.
* Monitor and record checks of mechanical handling equipment, in line with the organisation's procedures.
* Carry out regular briefings with the team and ensure any feedback is shared with the Shift Operations Manager on the relevant shift or the relevant departmental contact.
* Organise for all members of the day shift warehouse team to receive appropriate training and development to ensure they can deliver in their role.
* In conjunction with the Shift Operations Manager ensure there is sufficient, skilled resource and equipment in place to meet the business needs.
* Pro-actively identify areas of non-conformance or opportunities for improvement within the area of responsibility and plan and complete actions to achieve these improvements.
* Support tasks and projects as required to ensure the good running of the warehouse.
* Ensure that all returns are processed in a timely manner.
* Assist and support the supervision of the recycling department.
* Support when required in the absence of the Shift Operations Manager.
* Support fellow Shift Managers with all day-to-day tasks as necessary and assist other team members as required.
* Action any other elements to fulfil the operational needs of the business.
Skills and Experience
* Experience of managing or working in a warehouse or distribution environment is essential.
* Good people management skills with the ability to manage and motivate others.
* Good written and verbal communication skills.
* IT literate with knowledge of WMS systems.
* Ability to report on operational performance information.
* Focused on delivering excellent service to all customers.
* Able to cope with change and manage own workload and priorities.
* Able to deliver results and meet deadlines.
* Knowledge of relevant H&S, HR legislation and good practice.
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