Brands and retailers turn to Grassfish as their strategic partner within Digital In-store. We enable extraordinary customer experiences. Powered by our best-in-class platform and enabled by brilliant people.
Today we have 100+ employees in Austria, Germany, Sweden, Norway, and Denmark. Our customers can be found in multiple industries and include BMW, Porsche, O2 Telefonica, Commerzbank, Lufthansa, Lindex, J.Lindeberg and SPAR.
Grassfish is a Digital in-store company.
We believe that outstanding experiences make all the difference. It’s how we separate the okay for the wow. And the way true brand loyalty is built. Therefore, our mission is to every day enable extraordinary customer experiences. Grassfish has earned recognition for its powerful In-store Experience Management Platform and dedicated people, helping leading global brands stand out and beat the competition.
Grassfish is part of the Vertiseit Group, listed on Nasdaq First North Growth Market in Sweden.
Job description
At Grassfish we are always moving forward. We believe that the person we are looking for is curious, wants to push new ideas and eager to join our journey in becoming the global number one within Digital In-store.
As an Account Manager at Grassfish in Vienna, you will be the central commercial contact for our national and international customers and partners. You will take ownership of existing accounts, build long-term relationships and support customers in developing their Digital In-Store strategies.
Your responsibilities include:
* Managing and developing national and international customer and partner accounts in the Digital In-Store, Digital Signage and Retail Media environment
* Acting as a trusted commercial advisor throughout the customer lifecycle
* Understanding customer needs, business models and retail challenges, and translating them into suitable Grassfish solutions
* Identifying cross-selling and upselling opportunities, including product extensions, new modules, innovations and contract renewals
* Driving strategic account planning, including account development, pipeline management, yearly forecasting and revenue responsibility
* Preparing and supporting contract negotiations, commercial agreements and renewal discussions
* Managing tenders, customer requests and complex project proposals in close collaboration with Consulting, Product Management, Development and Management
* Preparing and conducting customer presentations, sales pitches, product showcases and live demos of the Grassfish IXM platform
* Representing Grassfish at customer meetings, trade fairs, industry events and partner presentations
* Acting as the key interface between customers and internal teams such as Consulting, Product Management, Development and Marketing
* Ensuring smooth communication, expectation management and commercial follow-up throughout customer projects
* Documenting and tracking all relevant sales and account activities in Salesforce and other internal tools
Your profile
* Successfully completed commercial or technical education - career changers are welcome
* Professional experience in Sales, Account Management, Customer Success or Inside Sales, ideally in a SaaS company
* Experience in Retail, IT, AV, Online, Digital Signage, Retail Media, DOOH or AdTech is a strong advantage
* Strong interest in modern technologies and innovative retail solutions
* Good understanding of commercial processes, customer development and long-term account growth
* Very good German and English skills, both written and spoken
* Experience with Salesforce is an advantage
* Willingness to travel for customer meetings, presentations, demos, pitches, trade fairs and events
* Professional, confident and service-oriented appearance in customer-facing situations
* Strong sense of ownership, self-initiative and the ability to work independently in a dynamic international environment
Perks
* A friendly, driven team and a collaborative office vibe – plus 2 days of home office per week
* Flexible benefits: a subsidised annual public transport pass, Klimaticket contribution or Sodexo food vouchers
* Coffee, snacks, fruit and seasonal treats ☕🍎
* Investment in your personal development and learning
* Weekly on-site massages 💆
* Fun company events to build team spirit and celebrate wins 🎉
* Access to external mental wellbeing support
* Career opportunities within the group 🌍
Legal note for Austria
The position is full-time and located to the office in Vienna. According to our collective agreement, the minimum salary is € 3.954 gross per month based on full-time employment (38.5 hours/week). The final compensation is based on your qualifications and experience and will be discussed accordingly.
We recruit on an ongoing basis. If you have any questions you are welcome to contact the recruiting manager, helmut.pfeiler@grassfish.com.
We believe in people.
Our company culture is our most important asset and is based on our core values - think like a customer, make it simple, dare to challenge and trust in diversity. They guide us in everything we do - from the decisions we make to how we interact with each other and our customers.