Be Yourself - Because that´s how we want You to be
We can, we want and we are also entitled to - because we are a team of highly motivated and qualified employees who are as passionate about inspiring customers as we are about working on technical solutions. And that makes us unique! If you want to take yourself and our products further, then come to us and shape the future of netcup!
Customer Service Coordinator (m/f/d)
as of now | Full-time | Vienna, Graz, Klagenfurt
You prioritize and manage requests and make conscious decisions about what you can handle yourself and what you should pass on to specialized teams. You impress with your independent, structured approach to work, your ability to work in a team, your analytical mindset, and your focus on service.
#PROFILE
* You are the first point of contact for technical customer requests concerning domains, DNS, email, SSL certificates, web hosting, cloud services, and other topics
* Communicating proactively with customers via ticket system, chat, and phone—you ensure fast, transparent, and solution-oriented support
* Troubleshooting and independent handling of standard technical requests
* Administration of web hosting environments and support for website migrations and configuration
* Monitoring and prioritizing incoming tickets and escalations
* Dispatching: purposeful forwarding of more complex cases to specialist departments
* Writing and updating technical documentation, knowledge articles, and self-service guides
#WANTED
* Completed technical education (apprenticeship, technical college, HTL, etc.) or several years of professional experience in IT support/service desk/hosting environment
* Basic understanding of Internet technologies: DNS, mail (SMTP/IMAP/POP3), HTTP/HTTPS, SSL/TLS
* First experience with Linux server environments (e.g., Debian, Ubuntu, Red Hat) and the relevant tools
* Basic scripting knowledge is an advantage
* Experience with monitoring systems or ticketing systems
* Understanding of web hosting platforms, DNS zone management, and certificate management
* Knowledge of ITIL and incident management
* High level of customer focus, empathy, and strong communication skills
* Analytical mindset, enjoying working with different departments as well as optimizing and improving things
* Excellent German skills and very good written and spoken English skills
#WHAT WE OFFER
We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location): good transport connections and flexible working hours. Period. Not to mention further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner, ...
Have we sparked your interest?
We look forward to your expressive application!
Founded in 2008, the company has been part of the international Anexia Group since 2016 and, as an Internet Service Provider, serves over 75,000 business and residential customers worldwide. Our main strength lies in the provision of web hosting, virtual and dedicated servers, and support of the same through management services. We also offer our customers a large selection of Top Level Domains.
Worldwide, we serve over 200,000 satisfied customers with 400,000 domains.
Our quality has won several awards - picking up a 'Very good' from CHIP computer magazine.
Part of the Anexia Group with over 400 employees and 6 office locations worldwide.
#J-18808-Ljbffr