Salesforce Product Owner for Service – ABB
Join ABB, a global leader in industrial solutions, to drive the strategic direction of Salesforce Service products across the organization. The role reports to the Head of Salesforce Practice and focuses on creating a unified, agile product development approach that delivers business value, reduces technical debt, and aligns with ABB’s vision of efficient, sustainable transformation.
Location: Ort im Innkreis, Upper Austria, Austria
Employment type: Full-time
Seniority level: Mid‑Senior level
Key Responsibilities
* Build strong collaboration with BPOs and key leaders to align priorities, manage demand, and ensure consistent solutions across divisions.
* Take end‑to‑end ownership of the Service product by establishing a global vision and strategy that aligns with organizational goals and focuses on business value generation.
* Champion the target process, ensure smooth execution and documentation, and involve cross‑functional teams when needed.
* Organise sprint planning, resolve priority conflicts, and motivate teams to deliver milestones on time.
* Advocate for Salesforce standard features and reusable solutions to reduce complexity and technical debt.
* Track KPIs, manage risks, and resolve prioritisation conflicts to ensure successful product adoption and enhancements.
* Foster innovation (e.g., AI tools), manage budgets, and ensure compliance with governance and security standards.
* Work with the Communications, Change & Training Lead to ensure effective onboarding and adoption of new capabilities through a structured change‑management strategy.
Qualifications
* Bachelor’s degree in Information Management, Computer Systems, or Business Engineering (master’s degree preferred).
* 12‑15 years of relevant professional experience, including 4‑6 years as a Product Owner, Product Manager, or similar role within Salesforce Service or related domains.
* Experience as Scrum Product Owner, Salesforce Administrator, Service Cloud Consultant, and Field Service Consultant.
* Ability to align product vision with organisational goals using critical thinking and data‑driven insights.
* Strong interpersonal skills to build relationships and drive alignment across cross‑functional teams.
* Proven track record in managing projects end‑to‑end with a focus on execution and delivery.
* Clear, persuasive communication skills in English (additional languages are a plus).
What’s In It For You
We give you the space to lead, the support to grow, and the chance to make a difference. Whether you’re solving problems, building something new, or helping others succeed, your impact is real. You’ll be part of a team that values your voice and celebrates your progress.
Wir schätzen Menschen mit unterschiedlichem persönlichem Hintergrund. Könnte das hier Teil Ihrer Geschichte werden? Bewerben Sie sich noch heute oder besuchen Sie www.abb.com, um mehr über uns zu erfahren und sich über die Wirkung, die unsere Industrielösungen auf der ganzen Welt haben, zu informieren.
Job Reference: JR00016763
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