Operations & Integration Lead - Embedded Insurance (m/f/d)
Overview: Lead operational execution and cross-functional delivery for Embedded Insurance at UNIQA, partnering with the Head of Embedded Insurance to drive strategic milestones and operational excellence across the UNIQA Group in the CEE region.
What to Expect
* Oversee and support the daily operations of Embedded Insurance, from onboarding to claims, aligned with strategic goals and the Digital Embedded Hub model.
* Manage relationships with external partners (e.g., TPAs), ensuring effective integration and operational readiness across countries and systems.
* Monitor key operational metrics (service levels, claims handling, partner performance); identify inefficiencies and lead continuous improvement initiatives to enhance scalability and service quality.
* Define, implement, and monitor service level agreements (SLAs) and quality standards for claims handling and partner performance to ensure consistent service delivery and customer satisfaction.
* Act as the operational liaison within the Embedded Insurance team (solutions, technology, growth), ensuring alignment on timelines, deliverables, and integration requirements.
* Maintain comprehensive process documentation and ensure compliance with internal standards as well as regulatory requirements.
What We Expect
* In-depth knowledge of insurance operational processes and proven process management experience.
* Demonstrated ability to manage partners and engage internal stakeholders effectively.
* Strong analytical and problem-solving skills with a structured, solution-oriented mindset.
* Solid understanding of regulatory and compliance frameworks.
* Excellent written and verbal communication skills in English (German or another CEE language is a plus).
* Experience with technical solutions in operations and claims.
* Familiarity with integration processes and platform readiness.
* Proficiency in operational reporting, monitoring, and documentation.
Benefits
Benefits: An onboarding plan, welcome events and a buddy system; discounted DO&CO canteen in the office; financial support for meals if you work from home; modern office with break areas and modern IT equipment; discounted insurance and a company subsidy; vouchers for supermarkets, perfumeries, furniture and hardware stores; flexible working hours; marriage and birth grants; remote work within the EU; vaccination campaigns and wellness initiatives; free coaching; training opportunities; networking and social events.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Insurance
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