Overview
The Mercure Hotel Raphael Wien with its 78 rooms is centrally located in a quiet area in the heart of Vienna. The proximity to Mariahilferstrasse makes our hotel the ideal starting point for culture and shopping and offers you culinary variety. Sites such as the Hofburg, State Opera and Schönbrunn Palace are within easy reach. Viennese charm in a cosmopolitan atmosphere: our aim is to make our guests' stay a special experience.
Job Description: We are looking for you to join our management team as a Resident Manager!
Your Tasks
* Operational management of our hotel with a focus on front office and housekeeping
* Hotel and brand ambassador
* Management, development and retention of employees
* Contact person for our guests, including ensuring guest satisfaction
* Preparatory accounting & payroll accounting
* Implementation and further development of our quality standards
* Assuming responsibility as managing director under commercial law
* Budget and forecasting in collaboration with our Cluster General Manager
Qualifications
* Hotel or service-related training or studies
* Several years of experience in the rooms area (Rooms Division Manager or Front Office Manager, ...)
* at least 2 years of professional experience as Operations or Hotel Manager or similar is desirable
* High service and service orientation
* proficient knowledge of hotel management systems
* very good knowledge of English
Additional Information
* A pleasant working atmosphere
* Plannable working hours
* Employee rates in all associated Accor hotels
* Above-tariff salary
* Above-tariff holiday entitlement
* Public holiday bonuses
* Employee catering
* Staff parties
* We look forward to receiving your detailed application documents by e-mail, stating your salary expectations.
* You feel addressed? Then we are looking for you!
Contact
Elisa Frenzel (Cluster HR Manager): elisa.frenzel@hotelite-group.com
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