Be part of our team! AT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. AT&S industrializes leading-edge technologies for its core business segments Mobile Devices & Substrates, Automotive & Aerospace, Industrial and Medical and high-performance computing for AI applications. We are looking for talent eager to shape the future of our interconnected world. With plants in Austria, China, India, Malaysia and sales offices around the globe, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference.
To enhance our successful Corporate IT Team at the Headquarters in Leoben, Austria, we are looking for a passionate
Specialist Ticketing (f/m/d) The Specialist Ticketing plays a key role in ensuring the stability, scalability, and continuous improvement of the ticketing platform. This position is responsible for maintaining core system functionality, implementing enhancements, and supporting the integration of new modules in alignment with industry best practices. The administrator also contributes to the development and execution of service management processes, particularly those related to technical services.
Your Responsibilities Administer and configure core ticketing tool functionalities
Develop and maintain workflows, business rules, UI policies, script includes, and other platform components
Ensure the stability and performance of the ServiceNow platform through proactive monitoring (e.g., implementation of health check dashboards), maintenance, and issue resolution
Evaluate, test, and integrate new ServiceNow modules and features, providing recommendations based on industry best practices
Collaborate with cross-functional teams to implement new features and improve existing processes
Troubleshoot and resolve technical issues within the ServiceNow environment
Document configurations, processes, and changes for internal knowledge sharing
Your Profile Bachelor’s degree in Computer Science, Information Systems, or a related field
Minimum of 4 years of experience in tool administration and development
Familiarity with ITIL processes and their implementation beneficial, with proven experience with ITSM tools (e.g., Jira Service Management)
Good spoken and written language skills both in English and German
Intercultural competences due to international cooperation
Good communication, problem-solving, and interpersonal skills
Documentation skills – able to clearly summarize and document processes and validation results
Our Offer A meaningful role with opportunities for long-term growth in an international environment
Chance to actively contribute to AT&S´ success and to create value
A structured and tailor‑made onboarding program along with continual training opportunities
We also offer Modern company canteen with freshly prepared meals every day
Free parking spaces and e‑charging stations
Diverse health measures and a wide range of employee benefits
Ready for a new challenge to advance your career? It´s just a click to apply online. We look forward to your application and your detailed resume. Your AT&S Team!
Equal Opportunity Statement AT&S is an equal opportunity employer. We embrace diversity and are dedicated to empowering people to reach their potential by fostering their unique talents and strengths. The employment is in accordance with the Austrian Collective Agreement for the Electrical and Electronics Industry, employment group F‑G, and we offer competitive salaries and additional benefits based on your performance, experience and qualification.
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