Overview
IT Business Analyst (f/m/x) I Customer Engagement. The IT of REWE Group Austria works with more than 700 employees to develop innovative IT products and services for our corporate divisions in Austria and abroad, setting the tone for modern trade. You will support the international team to develop and maintain applications for our Customer Service in Austria and CEE countries, assisting subsidiaries and departments of REWE International with projects by enhancing our existing Service Platforms and modernizing our software landscape.
As IT-Business Analyst in Customer Engagement, you will join cross-functional teams to shape and deliver solutions that meet business needs and deliver value.
Responsibilities
* Collaborate with cross-functional teams to guide the entire software development journey – from brainstorming and solution design to implementation, testing, rollout, and ongoing support – ensuring alignment, clarity and lasting impact
* Bridge the gap between business needs and technical expertise, helping stakeholders shape clear, efficient and future-ready solutions
* Drive quality at every stage – ensuring solutions not only work but deliver real value to users
* Write and track Epics and User Stories (in Jira)
Qualifications
* Self-organized way of working, excellent communication, hands-on mentality, solution-focused mindset
* Practical experience bridging business needs and technology, particularly in requirements engineering and CRM applications
* Fluent English, both written and spoken
* A strong interest in how systems connect – databases, microservices, APIs – and the drive to keep learning more
* A team player (colleagues as well as externals)
Additional Information
* Flat hierarchies and short decision-making channels
* A family-friendly company culture with flexible working hours and remote working options available according to your individual needs
* Numerous training and further development opportunities within the Group (5% of working time for self-organized training and education)
* A lunch allowance
* Staff shopping and travel discounts
* Extensive workplace wellness programme including fitness classes, massages, etc.
* A dynamic start-up atmosphere with all the advantages of a leading retail company
* An industry-standard, attractive and performance based annual gross salary starting at 50.000 Euro (on a full-time basis) with the possibility of higher pay according to experience and qualifications
Details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Information Technology
* Industries: Retail
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