1 week ago Be among the first 25 applicants
Are you passionate about the outdoors and ready to make an impact at a fast-growing travel tech startup? CheckYeti is looking for enthusiastic students / recent graduates to join our team andhelp deliver outstanding service to our customers (B2C) and partners (B2B). ️
At CheckYeti, collaboration is key. Wework closely with different teams across the company, and our warm and welcoming working environment ensures everyonefeels included, valued, and empowered to contribute, regardless of role or seniority.
This is a temporary, weekend-only position for July and August.
The schedule is Saturdays and Sundays, 8 hours per day (16 hours per week).
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WHAT YOU WILL DO
After completing acomprehensive onboarding, you will join one of our language teams (German, French, or Italian) and become a key part of our vibrant, supportive Operations Team.
Operational Support:
* Manage and monitor bookingsin your respective market (German, French or Italian).
* Provide daily support to both customers and providers, ensuring a smooth booking experience.
* Handle cases efficiently from start to finish, with ownership and care.
* Communicatewith customers and providersacross various channels(especially email and WhatsApp), always representing CheckYeti with professionalism and warmth.
* Build strong relationshipswith our international providers and customers.
* Train and assist providersin using our back office and self-service tools to manage their bookings.
Technical Support:
* Be part of CheckYeti’sfirst full season using AI-powered toolsto support customers and providers:
* Monitor and manage our different AI tools(such as customer chatbots, automated support systems)to ensure they deliver accurate and helpful responses.
* Identify and report AI errorsor improvement opportunities to optimize and enhance user experience.
* Assist both customers and providerswith basic technical issues (e.g., login support, navigation, booking management).
* Escalate more complex technical issuesto our specialized Product Team.
* Help testnew platform features and AI updates, providing valuable feedback from an operational perspective.
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WHO WE ARE LOOKING FOR
* You havestrong communication and time-managementskills.
* You aretech-savvy and comfortable using laptops, communication tools, and basic online platforms.
* You arefluent in English (C1) and native/C1 level in at least oneof our core languages:German, French, or Italian(fluency in Spanish is a plus!).
* You are ateam player, eager to learn and open to giving and receiving feedback.
* You areflexible, solution-oriented, and enthusiastic about new challenges.
* You are available to work on weekends.
* You arepassionate about outdoor sportsand/or the travel industry, or the tech industry.
* Whether you are a current student, a recent graduate (in Management, Hospitality, Tourism, Communication, Business Administration, Economics, etc.), or an exceptional talent from a different field, we encourage you to apply.
* Previous experience in tourism, service, or start-ups is a strong advantage.
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WHAT WE OFFER
A strong start and ongoing support:
* A hands-on onboardingwith different senior team members, including the Head of Operations.
* Immediate responsibilitywith regular feedback to support your development.
A dynamic and inspiring workplace:
* Insight into the operationsof a fast-growing travel tech company.
* Participation in weekly team and company-wide meetings.
* Access to cutting-edge AI tools to boost productivity and learning.
* An international, diverse young team based in a vibrantoffice in the heart of Vienna, right next to the Opera, including a terrace with BBQ!
* Exciting team events and fun social activitiesthroughout the year.
* Fresh fruits, barista coffee, and cold beverages available daily in the office.
* €750 gross per month(based on 16h/week and onboarding days).
* Up to €150 gross performance bonus, evaluated and paid at the end of the contract.
* Lunch vouchersfor every weekend day worked.
* 15% CheckYeti discount to book and enjoy exciting activitieslike skiing, snowboarding, boat tours, surfing, scuba diving, paragliding, and more!
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* Contract Length:2 months, from Tuesday, July 1st to Sunday, August 31st.
* Onboarding Days:Wednesday, July 2nd and Thursday, July 3rd (weekday work).
* Standard Work Schedule:16h/week - 8h on Saturdays + 8h on Sundays (weekend work only).
* First Working Weekend:Saturday, July 5th and Sunday, July 6th.
* Last Working Weekend:Saturday, August 30th and Sunday, August 31st.
Important:
Due to the short duration and the weekend-based nature of this position, we ask candidates tobe fully available for weekend work throughout the entire period (July–August). This ensures we can deliver the best support to our partners and customers, and allows you to make the most of this experience!
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JOIN US!
Be part of our journey to becoming Europe’s number one platform for booking outdoor activities!
We look forward to meeting you!
At CheckYeti, we are proud to evaluate all candidates based on their skills and potential, regardless of age, gender identity, ethnicity, sexual orientation, disability, or religion.
Seniority level
* Seniority level
Internship
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
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