Responsibilities
Understanding and gathering customer requirements with a focus on quality
Product monitoring in the field within the quality context
Management of complex customer complaints in interdisciplinary teams
Handling customer complaints in close cooperation with the responsible quality managers
Management of customer audits
Monitoring product‑related KPIs and, if necessary, coordinating the corresponding activities
Main point of contact for customers regarding quality‑related matters
Overall responsibility for the completion of quality assurance agreements
Representing the company towards customers in matters of quality management and product quality
Organizing and conducting systematic quality meetings with strategic customers
Final approval of quality‑related statements issued to customers
Qualifications
Completed technical education (university, university of applied sciences, or higher technical college with several years of professional experience) combined with a business‑oriented background
Ideally several years of professional experience in the field of quality management
Ideally experience and knowledge regarding ISO certifications
Experience with SAP is an advantage
Good command of German and English, both written and spoken
Open and communicative personality
Strong problem‑solving skills, sense of responsibility, self‑organization, and ability to work in a team
Benefits We offer flexitime, home office, and a family‑friendly corporate culture. We work agilely, role‑based, and self‑organized, far from rigid hierarchies.
Our working‑time and time‑out models, extensive health‑and‑fitness program (psychological care, mediation, resilience program), and a service bike benefit encourage public transport and cycling.
Salary Minimum salary on a full‑time basis is EUR 4,000 gross per month. Salary may be higher depending on qualifications and experience. Additional benefits apply.
EEO Statement At KEBA, we live equality and diversity. Our job advertisement is aimed at all interested parties.
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