Overview
Are you fluent in French and English? Do you enjoy helping people and finding solutions? Join our remote team and make a real impact by providing friendly, helpful support from the comfort of your home.
Responsibilities
* Provide support in French and English through voice and chat
* Answer questions, solve problems, and ensure each customer leaves the conversation feeling heard and helped
* As a Customer Support Representative, assist French-speaking customers via calls, chat, and email
* Personalize each interaction to make customers feel valued
* Collaborate with teammates for smooth, consistent service
* Share feedback to help improve how we do things
What You’ll Need
* At least 1 year of remote/online customer service or call center experience
* Experience with bilingual customer support is an advantage
* Fluent in written and spoken French and English
* Great communication and problem-solving skills
* Familiarity with tools like Gorgias, Zendesk, Shopify, or similar is a bonus
* Calm under pressure and focused on solutions
* E-commerce or CRM experience is a plus
Work-from-Home Requirements
* A personal computer/laptop (at least i5 processor)
* Reliable internet with 15 Mbps+ download/upload speed
Perks & Benefits
* Competitive salary with regular performance reviews
* Paid time off to rest and recharge
* Monthly health stipend
* Bonuses based on performance
* 100% remote work – no commute, ever!
Why You’ll Love Working with Us
We’re a growing company that values people—not just metrics. If you’re ready to grow your career, make customers happy, and work with a team that truly supports you—we’d love to hear from you.
Apply today and let’s make great things happen together!
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