After Sales Manager– Automotive & Mobility – Vienna
Our client is part of a publicly listed international group operating across the automotive and mobility sectors. With a strong presence across multiple markets, the company specializes in automotive distribution, services, and related commercial operations. As part of its continued European expansion, the group is currently establishing its operations in Austria and building a local team to support long-term growth.
About the role:
We are looking for an experienced After Sales Manager to lead service and logistics operations for the Austrian market. This role will act as a key link between the global headquarters and local service partners, ensuring strong operational performance across the service network, vehicle logistics, and spare parts supply chain. The position combines operational oversight, partner management, and network development in a dynamic, growing market environment.
Job Responsibilities:
* Act as the primary point of contact for authorized service centers across Austria, representing the importer and maintaining strong partner relationships
* Monitor service standards, compliance, and customer satisfaction levels across the network
* Address and resolve operational or commercial issues with workshops and dealership partners
* Serve as the bridge between the global technical support teams and local service centers for technical queries and troubleshooting
* Oversee warranty claim processes and ensure efficient communication and data flow between local systems and global headquarters
* Coordinate technical training sessions and software updates for local service teams
* Manage relationships with third-party logistics providers responsible for vehicle and spare parts distribution
* Oversee vehicle reception, warehousing, damage control, and pre-delivery inspection (PDI) processes
* Ensure efficient spare parts distribution and availability to minimize vehicle downtime
* Support the development and expansion of the service network by identifying and onboarding new workshops and partners
* Provide local market insights to support the expansion of service networks across additional European markets
Requirements:
* MUST: 3–5 years of experience in the automotive industry with a focus on after sales operations
* MUST: Native or fluent German and professional working proficiency in English
* Experience working with service centers, workshops, or dealership networks
* Strong understanding of automotive service operations, warranty processes, and logistics
* Experience managing external partners and stakeholders in a matrix environment
* Additional exposure to supply chain or logistics operations is a strong plus
* Highly autonomous, hands‑on professional comfortable working in a field‑based role
* Valid driver’s license and willingness to travel frequently across Austria
* Opportunity to play a key role in launching and scaling a new automotive operation in Austria
* High level of ownership in building and managing the local service network
* Backed by a stable, publicly listed international group with global operations
* Exposure to international collaboration and cross‑border projects within Europe
Ready to help shape the after sales network of a growing automotive brand in Austria? Let’s talk.
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