Head of GSI Operations
CKH Innovations Opportunities Development (IOD)
Background
CK Hutchison Holdings Limited (CK Hutchison) is a multi‑national conglomerate committed to innovation and technology, with operations in over 50 countries and approximately 300,000 employees worldwide. CK Hutchison’s operations consist of six core businesses – ports and related services, retail, energy, infrastructure, telecommunications, finance and investments and others. In Europe, CK Hutchison has investments in 23 European countries and currently employs more than 125,000 employees. CKH Innovations Opportunities Development (IOD) is the international development hub of CK Hutchison (CKH), creating international and global technological innovations that are built on one of CKH’s strongest assets, our mobile networks.
Key Purpose of the Role
End‑to‑end responsibility for the operations of the GSI (Global Single Instance) systems and environments, including planning and management of operations budget and resources.
Primary Responsibilities
* Accountable for operation of the GSI systems and environment.
* Collaboration with CKH IOD management in the strategic direction of GSI.
* Setting the objectives for the operations.
* Team GSI Operations budget and employee responsibility development.
* Development of the organisational structure within the operations team.
* Workforce planning, team allocation, operations staffing, and workload balancing across all areas.
* Ensuring GSI systems rely on high‑availability infrastructure.
* Ensure proper design and testing of disaster recovery and business continuity plans.
* Alignment with CKH IOD and OpCo representatives of IT strategic initiatives.
* Escalation management – contact person for all countries regarding operations, disruptions, and operational goals.
Experience and Expectations
* Technical or business university degree.
* At least 15 years of relevant professional experience in ERP within the telecommunications sector.
* Proven track record of employee management and IT operations management.
* Deep expertise in IT architecture, business and operational processes.
* Proven track record in managing operations of Oracle E‑Business Suite (EBS) and Oracle Fusion systems within production and testing environments, interfaces to third parties.
* Proven experience in tracking and improving KPIs and service delivery metrics.
* Practical experience in vendor management and strategic sourcing.
* Manage IT financials (CapEx/OpEx) with a strong focus on ROI and cost control.
* Integrative, resilient and solution‑oriented personality.
* Strong conflict, communication and teamwork skills.
* Willingness to travel outside Austria. Fluent in German.
Qualifications
* Business / Accounting degree or relevant experience.
Key Skills
* Result‑oriented approach; strong negotiation and influencing acumen.
* Business process awareness, communication and presentation skills.
* Ability to prioritise workload against business/project requirements and to adapt to different needs, while developing and maintaining successful C‑level relationships.
* Proactive, positive attitude to work, able to use initiative and act with independence.
Travel
20%–30% mainly within Europe.
Seniority Level
Executive
Employment Type
Full‑time
Job Function
Information Technology, Management, and Strategy/Planning
Industry
Telecommunications
Location
Innere Stadt, Vienna, Austria
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