Web Order Capturing Tool Collaborator page is loaded## Web Order Capturing Tool Collaboratorremote type: Hybridtime type: Vollzeitposted on: Heute ausgeschriebenjob requisition id: R1069948## Role & MissionAs a Web Order Capturing Tool Collaborator, you are responsible for processing and ensuring the quality of customer service requests submitted via the web order capturing tool. You play a key role in preparing service technician visits and act as an important link between customers, planning, and technical teams.## Key Responsibilities* Process incoming web order capturing requests to efficiently prepare service technician visits* Analyze customer requests to ensure the accuracy, completeness, and quality of the provided information, adapting it when necessary* Maintain a critical view of the web order capturing tool and actively contribute to its continuous improvement (processes, content, and data quality)* Identify potential commercial leads and relay them to the Advisory team* Support the planning of service interventions and act as a reliable back‑up for the Planning team## Profile* Solution-oriented with a strong customer focus* Well-organized and structured in the way of working* Flexible and able to adapt in a dynamic environment* Good knowledge of VELUX products, services, and processes, or strong willingness to acquire it quickly* Solid technical background with a genuine interest in technical products and solutions* Eager to learn and open to expanding skills beyond the current scope* Stress-resistant and able to manage multiple priorities* Fluent in French and Dutch (FR/NL)### Ähnliche Stellen (1)remote type: Hybridlocations: Veluxstrasse 1 Wolkersdorftime type: Vollzeitposted on: Vor mehr als 30 Tagen ausgeschrieben #J-18808-Ljbffr