Job Description
Key Lead (m/w/d) responsible for ensuring all customers receive a high-quality in-store experience. The Key Lead acts as Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. Part of the store leadership team, responsible for driving store performance on the floor through customer experience and achievement of daily sales.
What You’ll Do
* Opening and closing routine
* Product Knowledge & Brand Awareness
* Business Understanding
* Proactive Thinking
* Attention to Detail
* Register/Point of Sales use
* Asset Protection
* Visual Displays
* System Skills Work
* Schedule Requirements
* Availability: schedule varies weekly with at least 20 hours per week; requires availability on Saturdays and Sundays and certain holidays; hours may increase during peak times to support business needs
Working Hours
The work plan changes weekly; minimum 20 hours per week with weekend and holiday availability. During peak periods, hours may increase to meet business needs.
Qualifications
What it Takes
* Education – High School Diploma/G.E.D. equivalent preferred
* Retail Experience – at least 1 year preferred
* Supervisor/Managerial Experience – not required
* CEFR B2 Fluency in English & German, required
* Customer Focus
* Communication
* Interpersonal Interaction
* Fashion Trend Knowledge
* Outgoing
* Assertiveness
* Adaptability/Flexibility & Stress Tolerance
* Poise & Ambition
* Multi-Tasking
* Applied Learning
* Work Ethic
* Omni Channel Services
Was du mitbringst
* Ausbildung – Abitur/G.E.D.-Äquivalent bevorzugt
* 1 Jahr Erfahrung im Einzelhandel erwünscht
* Erfahrung in der Führungsverantwortung wird nicht vorausgesetzt
* CEFR B2 Fließende Englisch- und Deutschkenntnisse erforderlich
* Erfahrung im Kund*innenservice
* Starke zwischenmenschliche und kommunikative Fähigkeiten
* Modebewusstsein
* Aufgeschlossenheit und Durchsetzungsvermögen
* Anpassungsfähigkeit, Flexibilität und Stresstoleranz
* Innere Antriebskraft und Ehrgeiz
* Multi-Tasking Fähigkeit
* Selbstständiges und problemlösungsorientiertes Denken
* Erfahrung mit Omni Channel Services
What You’ll Get
As an Abercrombie & Fitch Co. associate, you’ll be eligible for a variety of benefit programs designed to fit you and your lifestyle. Benefits include:
* Quarterly Sales Incentive Bonus
* Merchandise Discount
* Employee assistance program; access to free psychological and behavioral health counseling
* Flexible Schedule
* Opportunities for Career Advancement
* Opportunity to Become a Brand Affiliate
* Training and Development
* A Global Team of People Who’ll Celebrate you for Being YOU
The starting rate for this position is €14.98 per hour (the recruiting pay range is €14.98 - €14.98 per hour). The rate and range may be modified in the future.
Abercrombie & Fitch Co. is an Equal Opportunity employer.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Customer Service
Industries
* Retail and Apparel & Fashion
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