Customer service manager (m/f/d)

CUSTOMER SERVICE MANAGER (m/f/d)

ALL ABOUT: CREATING SAFETY BY TECHNOLOGY

With 360°-communication and control center solutions, we create safety in the field of public safety, industry and transport. In the symbiosis of innovation, quality and state-of-the-art technology with sustainable benefits, we create highly available, innovative technical solutions for emergency call responding, resource management and alerting.

YOUR CONTRIBUTION

• You will be responsible for your own client portfolio, with the goal of continuously building business relationships.
• You will identify clients’ challenges and propose solutions.
• You will serve as the primary point of contact for client matters within the company and work closely with other departments.
• You will tailor services to meet client requirements and contractual agreements.

YOUR SKILLSET

• You have experience in direct customer contact - for example, in the hospitality industry, at a front desk, in tourism, customer service, or sales.
• You remain calm, confident, and solution-oriented even in stressful situations.
• You have a keen sense of customer needs and impress others with your strong communication skills and empathy.
• You handle complaints and escalations professionally and find pragmatic solutions.
• A business or technical education (e.g., HAK, HTL) is an advantage but not arequirement.
• Initial experience with digital tools or software is a plus.
• Very good written and spoken German skills.

YOUR PERSPECTIVE

• Meaningful work & innovation: Become part of a crisis-proof family company, support life-saving organizations and work with state-of-the-art technologies to make a joint contribution to the greater good.
• Community & diversity: Flat hierarchies, multicultural and dynamic teams as well as regular team activities and company events strengthen cohesion - we celebrate our successes together!
• Flexibility & work-life balance: Flextime and home office options allow you to achieve an optimal work-life balance.
• Further development: Learn and grow with the eurofunk Academy, Tech.Talks and individual mentoring.
• Health & sustainability: Fitness offers and lunch, as well as company health promotion. EcoVadis-certified sustainability, CO₂ compensation and environmentally friendly mobility options.
• Accessibility: Free parking and perfect train connections
• Modern working environment: Enjoy modern premises and ergonomic office equipment, as well as well-thought-out spaces such as Workout.Zone and Game.Zone.

Due to legal requirements, we are obliged to point out that the collective agreement minimum salary for this position starts at a gross annual salary at around € 37,000. We offer an overpayment (even significant ones) which is based on your individual qualifications and professional experience.