Overview
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first.
Job Description
Als Key Lead (m/w/d) bist du dafür verantwortlich, dass alle Kund*innen ein qualitativ hochwertiges Einkaufserlebnis im Ladengeschäft haben. Key Leads (m/w/d) unterstützen indem sie die Verantwortung auf der Verkaufsfläche übernehmen, Ansprechpartner*in für die Verkaufsraum- und Lagermitarbeiter*innen sind und diese trainieren. Überdies stellen sie sicher, dass die Filialabläufe reibungslos funktionieren. Key Leads (m/w/d) sind Teil des Management Teams. Sie übernehmen Verantwortung für die Geschäftsleistung der Filiale, indem sie das Kund*innenerlebnis auf der Verkaufsfläche sowie das Erreichen der täglichen Umsatzziele mit dem Team sicherstellen.
What You’ll Do / Deine Aufgaben
* Opening and closing routine
* Product Knowledge & Brand Awareness
* Business Understanding
* Proactive Thinking
* Attention to Detail
* Register / Point of Sales use
* Asset Protection
* Visual Displays
* System Skills Work
* Schedule Requirements
* Availability: weekly hours at least 20; Saturdays and Sundays and certain holidays required; hours may increase during peak times
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
Qualifications / Was du mitbringst
* Education - High School Diploma/ G.E.D. equivalent preferred
* Retail Experience - At least 1 year of retail experience is preferred
* Supervisor/ Managerial Experience - Not required
* CEFR B2 Fluency in English & German, required
* Customer Focus, Communication, Interpersonal Interaction
* Fashion Trend Knowledge, Outgoing, Assertiveness
* Adaptability / Flexibility & Stress Tolerance
* Poise & Ambition, Multi-Tasking, Applied Learning
* Omni Channel Services
Was du mitbringst / Additional language requirements and regional considerations are included in the original posting.
Schedule & Work Hours / Arbeitszeiten
Der Arbeitsplan wird sich wöchentlich ändern. Die Stundenanzahl liegt bei mindestens 20 Stunden pro Woche. Eine Verfügbarkeit an Samstagen und Sonntagen, sowie während bestimmter Feiertage wird vorausgesetzt. Zusätzlich können die Stunden bei Bedarf erhöht werden, um die Anforderungen des Unternehmens zu erfüllen.
What You’ll Get / Benefits
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
* Quarterly Sales Incentive Bonus
* Merchandise Discount
* Employee assistance program; access to free psychological and behavioral health counseling
* Flexible Schedule
* Opportunities for Career Advancement
* Opportunity to Become a Brand Affiliate
* Training and Development
* A Global Team of People Who'll Celebrate you for Being YOU
Abercrombie & Fitch Co. is an Equal Opportunity employer
Additional Information / Hinweise
Stellenangebote zu dieser Position können es notwendig machen, bzw. kann es Bedingung sein, dass Bewerber*innen die gültigen Arbeitsvisum-Bedingungen erfüllen müssen. Das Unternehmen könnte dich kontaktieren, um herauszufinden, welche Unterlagen du bereitstellen müsstest.
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